Cartoon Animator 4 (formerly CrazyTalk Animator) is a 2D animation tool designed to allow users to create professional animations easily. Users can apply motion effects to static images, turn videos of human faces into animated avatars, etc.
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Zendesk Suite
Score8.5 out of 10
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Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.
This is a difficult question to answer. This software can be used for a hobbyist or professionals alike. On one hand, you can make fun, simple animations for things like YouTube or Facebook. However, on the other hand, you can use this tool for professional looking animations that can be used in marketing, presentations, etc. I am someone who uses the program for both - as a hobbyist and also professionally. The first time I took it upon myself to make an animation for something job-related, it impressed my colleagues so much that they bought the company their own copy of the software and encouraged me to make more. There have been numerous times where I have used the program to entice new clients. I would even take it a step further by using a potential client's logo or CEO as a character in the animation. In 2015, CrazyTalk Animator (CTA) has even helped me land a new job. I had been laid off and was out of work for a few months. I saw a job opening I was interested but had learned that the position had literally hundreds of potential applicants. Basically, I created a video using CTA of me performing the job as if I already had been offered it. I even included the company logo. In the video, I made an animation explaining why it was a good idea to hire the company. Once I finished the video I included it along with my resume. To make a long story short, I got the job.
Zendesk is good for small teams where work is not passed along to internal teams or situations where escalations lead to further customer interactions and no further oversight is needed. It is weak as a product for larger and medium-sized companies, where processes are in place that are not aligned with its workflow, as it is a very rigid tool.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
The main pro of the entire program is that it makes animation incredibly simple. You are not required to even know how to draw. Once you grasp the gist of the software it is extremely simple to use.
Another great aspect of CTA is the online community. There are a vast amount of online tutorials and an online forum for anyone who has questions. They even provide a content store in which users can sell their own content to other users.
A recent update has allowed Photoshop integration. This allows even more customization of aspects of the animation you are working with.
A characters mouth movements are automatically synced with voiceover audio. I felt this gave me one less thing to animate and has saved me time on more than one occasion.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Other products made by this company (Namely their 3D animation software) have a character creator. I would love to see something like this with CTA.
I would like to see a bigger integration with social media. Having the ability to live broadcast a CTA character in real-time (like mo-cap) would be amazing. If this were a possibility you could live stream a video chat or Facebook live portrayed as your CTA character.
Is there a way for AEs and CSMs to be informed in a weekly summary of all their accounts and any tickets? Example: Disney submitted a ticket on XYZ. Google has an urgent issue on X still unresolved.
Is there a way for CSMs or AEs to have a Dashboard that's specific to their accounts instead of seeing all the tickets in the queue that are not relevant to them?
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zendesk is an amazing tool for communicating with your customers easily. The communication tickets from sellers to us or from us to sellers are stored, and there are statuses used to make communication easy. We have internal conversations between departments, linked with useful software such as Zingtree, Talkdesk, and Webs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Pros: The agent interface is sleek, contemporary, and relatively easy to learn compared to many other enterprise tools. For common tasks, admins are given point-and-click options- adding fields, modifying workflows, constructing macros. The knowledge base (Guide) editor is easy to use for non-developers. Drawbacks: Once you move past the initial things - complex automations, reporting/analytics in Explore, and/or customizations integrating the API, it requires much more advanced training to use successfully. Navigating between the different modules (Support, Explore, Chat, Guide) can feel very disconnected; often you are reminded that it really is a "suite" of products brought together -not really one unified platform. If you're using multiple brands managing simultaneous support tickets, or heavily customizing workflows to meet your brand, you may run into a bit of struggle with usability. So: it's a lot more user friendly than the palaces (Salesforce Service Cloud, ServiceNow), but is not used as quickly or with as much streamlined flow as a product made for a small shop. So if you are looking for a great balance, this is a good option if you are a net new organization or an organization on their way to scaling from 15 - 50 employee. Expect some elbow grease from the admin team once learning, adapting, and working efficiently once you move past the basics with your support tickets and initial customizations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We rarely need to contact their support team, but when we do they are responsive. However there have been notable times when communication between myself and the support rep was challenging despite me providing clear explanation of the issue, screenshots, and a thorough explanation of the goal we hope to achieve. It took several back and forth attempt, on a few occasions, to get resolution on an otherwise simple request
Zendesk has tons of available material for training - videos, webinars, articles, etc. The only reason this is not a 10 is because it can be hard to figure out how to navigate to these things and find what you are looking for.
I was very satisfied. They have a free trial for 30 days and I recommend you do that and use it. It is very easy to get started with the basics and the build on over time.
The only thing technically complex was single sign-on and integration to Salesforce.com required some tweaks – otherwise setting up system was very easy
CTA was a program that got me interested in 2D animation. After about a year of using the software, I began looking for other similar products. I had come across a program called Toon Boom. This was another 2D software somewhat similar to CTA. Toon Boom is a fantastic program however the price was higher than CTA. Aside from that, learning how to use Toon Boom had a much higher learning curve. Eventually, I purchased Toon Boom and learned the program. It is definitely a powerful 2D animation platform however I always seemed to bring myself back to CTA. I felt CTA was much more simple to use. It was also easy enough for other people to contribute to my animation projects. Having to reteach my coworkers another program was not going to work for us. Not being solely responsible for animations is a huge relief.
At the time of evaluation, Dynamics had extremely limited knowledge and support capabilities. The UI is clunky, and reporting requires a deep understanding of the underlying data structure. Ongoing maintenance was costly and didn't provide a positive ROI in any sense of the term.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Since my company discovered that I was an animator, they are constantly wanting me to make videos. If the company were to outsource someone to create animations like the ones I am creating, they would be extremely pricey. CTA was only a one-time purchase. I have even trained several other employees of the company how to use the software. That way, if I ever exit the company they can continue to create marketing animations without me.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
