CDK vs. Dealertrack vs. vAuto Provision

CDK Drive is great at connecting all the team members in service/parts. We used to have a foreman who had to dispatch work to each technician, which is now done through CDK Drive. Technicians can get help with part requirements/needs through CDK. Before, each technician had to go back to the parts department and wait. CDK Drive is good at offering an option to record and send a video of what was found on a service diagnosis, this helps with transparency and trust.

Incentivized

Honestly, there is very little that I could ask for that this program does not already offer when it comes to maintaining a proper stock of vehicles, and ensuring that the vehicle is competitively priced when compared to similar vehicles at other local dealerships.

Incentivized

• It helps us sell more in service.
• It helps keep track of vehicles coming in.
• It helps to remind customers who declined a service before.

Incentivized

• Gives a solid base of comparison as to the pricing of inventory in the area vs. the potential vehicle you are looking at purchasing or selling.
• Stores pictures, car fax, like comparisons, and lead info on every unit
• Gives numerous different ways at analyzing stock units.

Incentivized

• Possibly because of the web-based nature, there are times when it can be slightly slow and laggy.
• Some functions are less intuitive to use than Reynolds and Reynolds but that is more of a personal preference.

Incentivized

• Some of the icons are a little esoteric and hard to understand intuitively.
• It would be nice if it were able to have preset pricing movements based on the age of unit, kind of like a stop-loss setup.
• Can be cumbersome to access some programs, e.g. Carfax required 4-5 steps to access.

Incentivized

Great job by everyone from the initial sales staff to the implementation team to the support staff. Always ready, willing and able to help out with any questions or issues that arise, even those from people who are simply not computer savvy and have had a hard time transitioning to a new product for everyday use.

Incentivized

I have had very little need for customer support on this particular part of the X time suite, but I have dealt with them to a great extent within the fixed operations side of the dealership and they are always extremely responsive, incredibly helpful and are always there for you when needed. A great asset to their company.

Incentivized

CDK Drive is way better, but from my experience, the integration process was very long and very painful and we feel CDK Drive could've made that less painful and less lengthy. Once it is working the way it should, I am sure that we will love it. Right now though, every time something else goes wrong, it builds on the frustration of the other 50 things that went wrong prior.

Incentivized

This is really the only product I seriously looked at in this segment. It does literally everything I want, it excludes nothing, with nothing there that is not needed. Every feature is great, it works together with the other Xtime products to cover basically every need within an automotive dealership world.

Incentivized

• Positive, in that CDK Drive is helping us accomplish objectives that our auto group is presenting for our dealerships to improve/work on as a service dept.
• Positive in that it keeps up with modern technology and customer expectations in these times with new offerings in communication, recordings, etc.
• Positive in that it has a response to each requirement that the auto manufacturer comes to us with. OEM starts requiring a new process/offer, and CDK has a way for us to fulfill that.

Incentivized

• Has increased ROI by enabling better pricing of vehicles, keeps in line with other dealers without underselling.
• By carefully tracking aged inventory and enabling alerts at set age points, it has positively impacted gross by ensuring inventory turnover.
• Other than the cost of the program itself, no negative issues with ROI.

Incentivized