Cention Contact Center vs. Genesys Cloud CX
Cention Contact Center vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cention Contact Center | Mid-Size Companies (51-1,000 employees) | The vendor says Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration… | $39 per user | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | The stated prices are per user/month. For a full price list, go to our website. Free upgrades , you will always have the newest functionality. | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
Cention Contact Center | Genesys Cloud CX | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cention Contact Center | Genesys Cloud CX | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cention Contact Center | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (407 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.4 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.4 (7 ratings) |
Cention Contact Center | Genesys Cloud CX | |
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Likelihood to Recommend | Cention No answers on this topic | Genesys |
Pros | Cention No answers on this topic | Genesys |
Cons | Cention No answers on this topic | Genesys |
Likelihood to Renew | Cention No answers on this topic | Genesys |
Usability | Cention No answers on this topic | Genesys |
Reliability and Availability | Cention No answers on this topic | Genesys |
Performance | Cention No answers on this topic | Genesys |
Support Rating | Cention No answers on this topic | Genesys |
In-Person Training | Cention No answers on this topic | Genesys |
Online Training | Cention No answers on this topic | Genesys |
Implementation Rating | Cention No answers on this topic | Genesys |
Alternatives Considered | Cention No answers on this topic | Genesys |
Contract Terms and Pricing Model | Cention No answers on this topic | Genesys |
Scalability | Cention No answers on this topic | Genesys |
Professional Services | Cention No answers on this topic | Genesys |
Return on Investment | Cention No answers on this topic | Genesys |
ScreenShots | Cention Contact Center Screenshots | Genesys Cloud CX Screenshots |