Cention Contact Center vs. Twilio
Cention Contact Center vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cention Contact Center | Mid-Size Companies (51-1,000 employees) | The vendor says Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration… | $39 per user | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Cention Contact Center | Twilio | |||||||||||||||
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | The stated prices are per user/month. For a full price list, go to our website. Free upgrades , you will always have the newest functionality. | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Cention Contact Center | Twilio | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Cention Contact Center | Twilio | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cention Contact Center | Twilio | |
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Likelihood to Recommend | - (0 ratings) | 6.5 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Cention Contact Center | Twilio | |
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Likelihood to Recommend | Cention No answers on this topic | Twilio |
Pros | Cention No answers on this topic | Twilio |
Cons | Cention No answers on this topic | Twilio |
Likelihood to Renew | Cention No answers on this topic | Twilio |
Usability | Cention No answers on this topic | Twilio |
Performance | Cention No answers on this topic | Twilio |
Support Rating | Cention No answers on this topic | Twilio |
Implementation Rating | Cention No answers on this topic | Twilio |
Alternatives Considered | Cention No answers on this topic | Twilio |
Contract Terms and Pricing Model | Cention No answers on this topic | Twilio |
Return on Investment | Cention No answers on this topic | Twilio |
ScreenShots | Cention Contact Center Screenshots | Twilio Screenshots |