What users are saying about
4 Ratings
1 Rating
4 Ratings
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Score 6.7 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Call Box

If you have a department, which supports other departments or client base, via phone calls, Call Box is a must. This tool will shoot your efficient and help you find the loop holes, which when eradicated will provide you with happy customers. It would be a single console for the team leads and managers to know how the department did throughout the day and what all is to be improved from the next day onwards.This tool is majorly for tracking support via phone calls. So if you have other business processes like support via email/ chat only, this tool might not be required for your department then.
Anonymous | TrustRadius Reviewer

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Call Box
CrazyCall
7.5
Agent dashboard
Call Box
CrazyCall
6.0
Validate callers
Call Box
CrazyCall
7.0
Outbound response
Call Box
CrazyCall
8.0
Call forwarding
Call Box
CrazyCall
8.0
Click-to-call (CTC)
Call Box
CrazyCall
9.0
Warm transfer
Call Box
CrazyCall
8.0
Predictive dialing
Call Box
CrazyCall
7.0
Interactive voice response
Call Box
CrazyCall
7.0
REST APIs
Call Box
CrazyCall
7.0
Call scripts
Call Box
CrazyCall
8.0
Call tracking
Call Box
CrazyCall
9.0
Multichannel integration
Call Box
CrazyCall
7.0
CRM software integration
Call Box
CrazyCall
7.0

Workforce Optimization (WFO)

Call Box
CrazyCall
5.4
Inbound call routing
Call Box
CrazyCall
4.0
Omnichannel inbound routing
Call Box
CrazyCall
4.0
Recording
Call Box
CrazyCall
8.0
Quality management
Call Box
CrazyCall
7.0
Call analytics
Call Box
CrazyCall
5.0
Historical reporting
Call Box
CrazyCall
5.0
Live reporting
Call Box
CrazyCall
5.0
Customer surveys
Call Box
CrazyCall
6.0
Customer interaction analytics
Call Box
CrazyCall
5.0

Pros

Call Box

  • Call tracking.
  • Call and data reporting.
  • Reasonable evidence of actual effort by users.
  • Helps in improving pitfall areas.
Anonymous | TrustRadius Reviewer

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Cons

Call Box

  • Revenue estimate or company size
Anonymous | TrustRadius Reviewer

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Alternatives Considered

Call Box

This is the only tool I am aware about. I know there are multiple other tools available in the market for the same use cases, but I have not got a chance yet to work on those tools.
Anonymous | TrustRadius Reviewer

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Return on Investment

Call Box

  • Definitely the tracking and reporting has improved on operational cost.
  • It also has improved ROI in terms of making better marketing strategies.
  • Helps in understanding customer behaviour and psychology.
Anonymous | TrustRadius Reviewer

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Screenshots

Pricing Details

Call Box

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Call Box Editions & Modules

Additional Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Rating Summary

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