Call Box vs CrazyCall

Likelihood to Recommend

If you have a department, which supports other departments or client base, via phone calls, Call Box is a must. This tool will shoot your efficient and help you find the loop holes, which when eradicated will provide you with happy customers. It would be a single console for the team leads and managers to know how the department did throughout the day and what all is to be improved from the next day onwards.This tool is majorly for tracking support via phone calls. So if you have other business processes like support via email/ chat only, this tool might not be required for your department then.

Read full review

Verified User

Engineer in Information Technology

Computer Software Company, 5001-10,000 employees

View all 3 answers on this topic

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.

Read full review

Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

Feature Rating Comparison

Call Box

CrazyCall

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Call Box

CrazyCall

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Call tracking.
Call and data reporting.
Reasonable evidence of actual effort by users.
Helps in improving pitfall areas.

Read full review

Verified User

Employee in Information Technology

Information Services Company, 10,001+ employees

View all 3 answers on this topic

One-click dialing directly from the computer is definitely a strength.
Local numbers used in dialing to increase the number of connections is an asset.
The pricing is a plus. It is one of the most affordable calling tools on the market.

Read full review

Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

Cons

Revenue estimate or company size

Read full review

Verified User

Professional in Sales

Banking Company, 5001-10,000 employees

View all 3 answers on this topic

Inbound call functionally is still limited and not something that my team utilizes.
The reporting features for the some of the lower pricing tiers are very limited.
Downloading reports from the cloud can be quite slow at times.

Read full review

Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

Alternatives Considered

This is the only tool I am aware about. I know there are multiple other tools available in the market for the same use cases, but I have not got a chance yet to work on those tools.

Read full review

Verified User

Engineer in Information Technology

Computer Software Company, 5001-10,000 employees

View all 3 answers on this topic

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall

Read full review

Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

Return on Investment

Definitely the tracking and reporting has improved on operational cost.
It also has improved ROI in terms of making better marketing strategies.
Helps in understanding customer behaviour and psychology.

Read full review

Verified User

Employee in Information Technology

Information Services Company, 10,001+ employees

View all 3 answers on this topic

Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

Read full review

Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Call Box Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

CrazyCall Editions & Modules

Edition

Plan B	$20¹
Plan A	$10¹
Plan C	$40¹

per user / month

Additional Pricing Details

Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Rating Summary

Call Box

CrazyCall

Call Box

CrazyCall

Likelihood to Recommend

Call Box

CrazyCall

Feature Rating Comparison

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Call Box

CrazyCall

Cons

Call Box

CrazyCall

Alternatives Considered

Call Box

CrazyCall

Return on Investment

Call Box

CrazyCall

Screenshots

Call Box

CrazyCall

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Call Box Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

CrazyCall Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison