Overall Satisfaction with CrazyCall
This software offers a multichannel tool that is indispensable for good and fluid communication with all customers and suppliers of our company. It allows us to enter frequent customers and suppliers in the database and thus identify them in the communication channels, achieving a more personal interaction with the customer.
- The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
- We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
- It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
- The interface is a bit complicated, but once you get to know it well you can work smoothly.
- Some emails were getting to the spam box and that slowed down the flow of communication with some clients.
- Sometimes the system freezes and the software feels heavy.
- It has an omnichannel system that maintains fluid communications between the client and the agent.
- It has efficient historical reports, where it indicates the trends and which are the most active hours of the calling system and which are the hours with low traffic.
- The call recordings are of high quality, they can be heard perfectly, without inconveniences or interruptions.
- The learning curve is a bit long, so we had to train our staff to be perfectly trained to use this software. The work improved quickly after learning the system, which allowed us to serve more customers in less time.
Do you think CrazyCall delivers good value for the price?
Are you happy with CrazyCall's feature set?
Did CrazyCall live up to sales and marketing promises?
Did implementation of CrazyCall go as expected?
Would you buy CrazyCall again?
A very complete tool to be always in contact with customers and meet their expectations and demands in an efficient way, in the established times. The work team is pleased with this software because it automates many of the tasks that had to be done manually before.