With CrazyCall we are able to communicate seamlessly with our customers
February 27, 2022

With CrazyCall we are able to communicate seamlessly with our customers

America Castañeda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CrazyCall

This software offers a multichannel tool that is indispensable for good and fluid communication with all customers and suppliers of our company. It allows us to enter frequent customers and suppliers in the database and thus identify them in the communication channels, achieving a more personal interaction with the customer.
  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
  • The interface is a bit complicated, but once you get to know it well you can work smoothly.
  • Some emails were getting to the spam box and that slowed down the flow of communication with some clients.
  • Sometimes the system freezes and the software feels heavy.
  • It has an omnichannel system that maintains fluid communications between the client and the agent.
  • It has efficient historical reports, where it indicates the trends and which are the most active hours of the calling system and which are the hours with low traffic.
  • The call recordings are of high quality, they can be heard perfectly, without inconveniences or interruptions.
  • The learning curve is a bit long, so we had to train our staff to be perfectly trained to use this software. The work improved quickly after learning the system, which allowed us to serve more customers in less time.

Do you think CrazyCall delivers good value for the price?

Yes

Are you happy with CrazyCall's feature set?

Yes

Did CrazyCall live up to sales and marketing promises?

Yes

Did implementation of CrazyCall go as expected?

Yes

Would you buy CrazyCall again?

Yes

A very complete tool to be always in contact with customers and meet their expectations and demands in an efficient way, in the established times. The work team is pleased with this software because it automates many of the tasks that had to be done manually before.

CrazyCall Feature Ratings

Agent dashboard
9
Validate callers
9
Outbound response
9
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
9
Predictive dialing
10
Interactive voice response
9
REST APIs
9
Call scripts
10
Call tracking
10
Multichannel integration
9
CRM software integration
10
Inbound call routing
9
Omnichannel inbound routing
9
Recording
9
Quality management
10
Call analytics
10
Historical reporting
9
Live reporting
9
Customer surveys
9
Customer interaction analytics
10