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CrazyCall Review: "Improve your quality and quantity of calls"
https://www.trustradius.com/contact-centerCrazyCallUnspecified81101
Adam Montgomery profile photo
January 12, 2019

CrazyCall Review: "Improve your quality and quantity of calls"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with CrazyCall

CrazyCall allows our sales team to be more efficient with their time. Call numbers have increased along with the quality of their calls. The software allows our team to better manage notes from calls made and eliminates the time that used to be spent manually logging and tracking calls. Managers are also better able to keep track of the number of calls that are being made by their team members.
  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall.
If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.

CrazyCall Feature Ratings

Agent dashboard
6
Validate callers
7
Outbound response
8
Call forwarding
8
Click-to-call (CTC)
9
Warm transfer
8
Predictive dialing
7
Interactive voice response
7
REST APIs
7
Call scripts
8
Call tracking
9
Multichannel integration
7
CRM software integration
7
Inbound call routing
4
Omnichannel inbound routing
4
Recording
8
Quality management
7
Call analytics
5
Historical reporting
5
Live reporting
5
Customer surveys
6
Customer interaction analytics
5