What users are saying about
1 Ratings
1 Ratings
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Score 8 out of 101

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
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Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Agent dashboard
CrazyCall
6.0
Validate callers
CrazyCall
7.0
Outbound response
CrazyCall
8.0
Call forwarding
CrazyCall
8.0
Click-to-call (CTC)
CrazyCall
9.0
Warm transfer
CrazyCall
8.0
Predictive dialing
CrazyCall
7.0
Interactive voice response
CrazyCall
7.0
REST APIs
CrazyCall
7.0
Call scripts
CrazyCall
8.0
Call tracking
CrazyCall
9.0
Multichannel integration
CrazyCall
7.0
CRM software integration
CrazyCall
7.0

Workforce Optimization (WFO)

CrazyCall
5.4
Inbound call routing
CrazyCall
4.0
Omnichannel inbound routing
CrazyCall
4.0
Recording
CrazyCall
8.0
Quality management
CrazyCall
7.0
Call analytics
CrazyCall
5.0
Historical reporting
CrazyCall
5.0
Live reporting
CrazyCall
5.0
Customer surveys
CrazyCall
6.0
Customer interaction analytics
CrazyCall
5.0

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery profile photo

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery profile photo

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery profile photo

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery profile photo

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

CrazyCall
Edition
Plan B
$201
Plan A
$101
Plan C
$401
1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

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