Cetec ERP vs. DDI System

For our business, Cetec ERP works very well because of all the capabilities it has with traceability, restrictions, and access, and having the data live for any user to see at the same time. The way the system is set up for order processing is more strict which is better for us since it helps with accuracy and traceability. For the production side, since our company is not a manufacturing site, it can be a little overwhelming since there are a lot of fields/data that we do not use, simply because it does not apply to us. Other than that module being a little too advanced for our company, all of the features included "out of the box" are well worth the affordable price that they have for this ERP system.

DDI Inform is well-suited for flexible solutions (cloud/on-premise) and simple scenarios for distributors. It also helps to be on a relaxed timeline as support if very slow if things go wrong. It's less appropriate if you need things done now, want to go deeper into data or customization, or don't have a knowledgeable IT resource that can help you with various software quirks/deploys.

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• Training and Implementation.
• Support is great.

• Calendar for the entire company to view
• Customer search by account number
• Sales order entry

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• Role Descriptions: There are default roles that Cetec ERP has already created for you. However, these roles are not detailed as to what access each role has and it makes it difficult to assign these default roles.
• Reporting: While Cetec ERP's default reports are detailed, there is only minimal customization of reports allowed out of the box. They do have an add-on available for purchase where you can freely customize reports, but our company isn't at that point to purchase this add-on as we only need a small bit of customization beyond what comes out of the box.

• support is slow
• customized reports are limited
• the search feature is quirky

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Cetec ERP is useful and fairly intuitive, but if you have a difficult time adapting to a ever-changing user interface, it may cause slight discomfort with every major update.

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It gets the job done most of the time. Customization and support bring the score down

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Cetec ERP will answer support calls but depending on your level of service contract, it may cost you quick a bit per hour to solve the issues you have. E-mail support is always available and surprisingly responsive.

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We had been a customer of Cetec on their Legacy system for 20+ years and were always satisfied with their product and support.

My company had already been using DDI when I began working here a couple years ago

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• Accuracy: Now that we can restrict access to approved users, our accuracy of inventory has improved.
• Financial Cleanup: Importing financials that were not yet balanced from previous system caused a ripple and we now have to clean up in this new system.

• Not sure, management would know.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info