Cezanne HR vs. Criterion HCM

Cezanne HR features were easy to set and configure the interface security and through Cezanne HR is more easy and quick on multiple financial data transferring across other HR and also Payroll management platforms. To create reports on various business operations and its salary revisions capability is unique and excellent.

Incentivized

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.

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• Payroll tracking ability is excellent.
• Workflow easy management on Cezanne HR is good.
• Easy employees experience management.

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• changes in pay rates
• rehiring employees
• payroll calculations
• assisting with PTO accruals

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• Reporting - add more standard reports so I don't have to create them.
• Communicating w/ in the module with team mates.

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• payroll reports
• state filing of W-2s
• support
• implementation
• employees access to W-2

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Need to assess our needs vs how Cezanne HR supports those needs

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We are changing to another payroll/HR vendor.

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Some things are complicated to understand, such as the process around them or why things cannot be done. That said, support is always helpful and tries to think of solutions.

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too many instances of errors, unable to access program/time sheets

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Very little downtime

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It can sometimes "blip" or be slow, particularly on a Monday morning

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The support is great. They are efficient and resolve issues relatively quickly. The support opening times support our HR opening times. What would make it better is a live chat function for support or the ability to phone. Sometimes explaining an issue and going back and forth over email takes longer than a quick phone call or live chat.

Incentivized

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

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It is never the same than in person, but the training was also the implementation so it made sense as it was broken up. It made it more cost effective.

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The team were great particularly Wanessa. They knew the system inside and out and always found work arounds to meet our needs. Whilst implementation felt slower than I would want, our expectations were on the whole met

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Had to continually repeat our information. Kept getting us confused with another client.

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Better for smaller companies. Don't get too big, or you will lose your value. It's a niche market here and the more products you can use, the better; its payroll integrates with on boarding, talent acquisition, staffing, succession planning, and performance management. I don't like the idea of having four different Software companies for something one can do. No manager likes all these different platforms.

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When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software

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Very little downtime.

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• Fewer people preparing reports that an individual was doing before the dashboard s0 saving one full day per week of reporting.

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• does not impact our ROI

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