Cezanne HR vs. Criterion HCM

Easy to use for payroll admin. Good support for help. especially during covid with all those federal and state sick leave laws. Better talking to other software such as a time and attendance one would be useful. Like having a dedicated rep for our company no matter what the issue is and the backup team for that one person. The reason we left ADP- the call center was that they closed tickets before they were fixed; even if I was on holiday, I did not answer within 48 hours, so they stopped working on the issue.

Incentivized

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.

Incentivized

• Payroll tracking ability is excellent.
• Workflow easy management on Cezanne HR is good.
• Easy employees experience management.

Incentivized

• changes in pay rates
• rehiring employees
• payroll calculations
• assisting with PTO accruals

Incentivized

• The onboarding module and candidate experience could be much improved.
• The user interface, whilst improved, could be more modern.

Incentivized

• payroll reports
• state filing of W-2s
• support
• implementation
• employees access to W-2

Incentivized

We are changing to another payroll/HR vendor.

Incentivized

Some things are complicated to understand, such as the process around them or why things cannot be done. That said, support is always helpful and tries to think of solutions.

Incentivized

too many instances of errors, unable to access program/time sheets

Incentivized

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

Incentivized

Had to continually repeat our information. Kept getting us confused with another client.

Incentivized

Better for smaller companies. Don't get too big, or you will lose your value. It's a niche market here and the more products you can use, the better; its payroll integrates with on boarding, talent acquisition, staffing, succession planning, and performance management. I don't like the idea of having four different Software companies for something one can do. No manager likes all these different platforms.

Incentivized

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software

Incentivized

• Cezanne HR allows easy payroll data tracking and payment easy management.
• To manage multiple direct deposits through Cezanne HR is effective and easy to manage project transactions.
• Effective and clean real-time reports generation and the collaboration ability are very helpful.

Incentivized

• does not impact our ROI

Incentivized