TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Channelscaler

    Score9 out of 10
    Mid-Size Companies (51-1,000 employees)
    Channelscaler is the product resulting from the combing of Allbound and Channel Mechanics. It is a cloud-based channel sales and marketing platform that allows organizations to give real-time access to sales enablement, marketing tools and resources in one mobile-friendly place.N/A

    Referral Rock

    Score8 out of 10
    N/AReferral Rock is referral program software built to bring in referrals consistently. Every plan includes a dedicated advisor who helps businesses set up a program built on proven referral best practices and shaped around how they interact with customers day to day. The advisor recommends rewards, sets up the program and its messaging, and handles any integration, so it is built right before it goes live. From there it runs on its own: automatic invites and…

    $250

    per month

    Pricing
    ChannelscalerReferral Rock
    Editions & Modules
    No answers on this topic
    Operator
    $250
    per month
    Offerings
    Pricing Offerings
    ChannelscalerReferral Rock
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeRequired$800 per subscription
    Additional Details—Enterprise plans available as well.
    More Pricing Information
    Community Pulse
    ChannelscalerReferral Rock
    Considered Both Products
    Channelscaler
    No answer on this topic
    Referral Rock
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    16 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    15 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    16 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    14 Answers
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    13 Answers
    100%
    Implementation went as expected
    5 Answers
    User Ratings
    ChannelscalerReferral Rock
    Likelihood to Recommend
    8.9
    (16 ratings)
    8.0
    (5 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    9.1
    (2 ratings)
    Support Rating
    10.0
    (4 ratings)
    9.1
    (2 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ChannelscalerReferral Rock
    Likelihood to Recommend
    Channelscaler
    Allbound is a sleek solution that neatly organizes data. Clearly presents useful instructional content. The slowness of the CRM connection is a problem. When it comes to reaching out to our worldwide network of channel partners, we turn on Allbound to streamline our communication and sales enablement efforts. Our reseller partners may use this central hub to register new deals, stay up to speed on product changes, and have access to all relevant product information.
    Incentivized
    Read full review
    Referral Rock
    Referral Rock is very relevant in cases where you already use Salesforce or HubSpot and want to integrate/streamline your Referral Marketing process with your Sales Management process (which is where Salesforce and Hub Spot are mainstream). Referral Rock might be less relevant if you don’t use Salesforce or HubSpot, but in that case, the pricing is also much lower, and you still get great value for the cost.
    Incentivized
    Read full review
    Pros
    Channelscaler
    • Content Management including sales & marketing resources, calendar items, distributor and partner communications, and news for partners
    • Deal registration and MDF management--providing an easy to use system for partners and Cambum administrators to enter and review requests.
    • Increasing partner engagement--providing an easy way to update the portal frequently keeps our partners coming back to see the latest and greatest resources and benefits
    Read full review
    Referral Rock
    • Onboarding support
    • Ease of use
    • The ability to automate referral payouts.
    Read full review
    Cons
    Channelscaler
    • The fact that you can't make payouts to partners within the platform itself is super frustrating and that would be a huge improvement.
    • The ability to track clicks, page views, etc is not available like on other partner platforms like Tune, Impact, and Cake. It would be awesome to see that tracking data for the content being shared.
    • Having more integrations with platforms like Zuora which we use for payments would be great.
    Incentivized
    Read full review
    Referral Rock
    • Just a few minor missing features that I have been told are on the roadmap. Certainly not blockers.
    • Gift card payouts that work internationally, even if the currency selected is specific to a certain country (i.e. a $100 USD gift card payout amount should still result in the ability for the recipient to choose a gift card worth $100 USD, but available in their home country. Right now we are limited to only those gift cards available within the payout currency country).
    Read full review
    Likelihood to Renew
    Channelscaler
    Allbound is so easy to use as an administrator and provides human support and a resource for its customers to learn about the features and tools available. Our partners consistently provide feedback to us about how much they absolutely love our partner portal, which Allbound provides the structure and functionality to allow us to over amazing things to thousands of partner globally. Almost every person who provides feedback says some iteration of "this is the best partner portal i've ever used."
    Read full review
    Referral Rock
    No answers on this topic
    Usability
    Channelscaler
    It is by far the easiest system to administrator that I have either had experience doing or demoed from other vendors. No coding skills needed. Simple interfaces for everything. And the Allbound University and live support are great!
    Read full review
    Referral Rock
    Overall usability is solid. Their customer support and success team made it super easy for me to understand the software, how to use each feature, and how to get the most out of the product.
    Read full review
    Support Rating
    Channelscaler
    Allbound has a support team that is easy to contact right through the PRM interface. Additionally, we have a dedicated account manager and development team who are super responsive and helpful. Allbound has a ticketing system for support as well, which keeps you up to date on status of your support requests.
    Read full review
    Referral Rock
    They are very responsive and prompt when we had questions come up. Support has been great.
    Read full review
    Implementation Rating
    Channelscaler
    Regular meetings, lots of UAT, quick responses, and adherence to our timeline made implementation a breeze -- even though we had some really complex processes we needed to support.
    Read full review
    Referral Rock
    No answers on this topic
    Alternatives Considered
    Channelscaler
    They are different in the sense that Allbound allows you to loop in different parners to a degree that HubSpot doesn't outside smaller extensions and portals. More visbility into interactions with HubSpot, but it's truly built for marketing vs a sales forward/partnership management tool.Extensions from Allbound into Google could be helpful
    Incentivized
    Read full review
    Referral Rock
    Referral Rock is overall a better platform. It provides more and better-implemented functionalities. It also provides much better integration with Salesforce/HubSpot and better user support.
    Incentivized
    Read full review
    Return on Investment
    Channelscaler
    • The sharing of knowledge has a positive effect on the partners who benefit from it.
    • Our smaller partners are now able to conduct their own campaigns with the help of our Campaigns in a Box, freeing us to concentrate on our larger clients.
    • Our latest products can all be better explained with the aid of our learning tracks.
    Incentivized
    Read full review
    Referral Rock
    • Helped fulfill referral rewards.
    • Supported inbound and sales efforts.
    • Multiple programs used by multiple teams.
    Read full review
    ScreenShots

    Referral Rock Screenshots

    Screenshot of Sample Member SharingScreenshot of Full portal to share, view stats, offers, and track referralsScreenshot of Easy sharing over social media, messaging apps, or emailScreenshot of Register from your own custom domainScreenshot of DashboardScreenshot of Widget