CharityTracker vs. Convio Luminate (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CharityTracker
Score 4.7 out of 10
Small Businesses (1-50 employees)
CharityTracker is a CRM solution for organizations that helps users to measure real-world impact, not just data, by generating meaningful data and collaborative partnerships that can solve complex community challenges. As a HIPAA-compliant database, CharityTracker states they serve 20,000+ users worldwide through transformational processes that support comprehensive,…
$20
per month per user
Convio Luminate (discontinued)
Score 6.0 out of 10
N/A
Convio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.N/A
Pricing
CharityTrackerConvio Luminate (discontinued)
Editions & Modules
Basic
$20
per month per user
Plus
$40
per month per user
Pro
$60
per month per user
No answers on this topic
Offerings
Pricing Offerings
CharityTrackerConvio Luminate (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFor five or more (5+) users, a volume discount is available based upon the following tiers (requirement to take advantage of this option is there must be one (1) funder and at least one (1) year commitment):
More Pricing Information
Community Pulse
CharityTrackerConvio Luminate (discontinued)
Best Alternatives
CharityTrackerConvio Luminate (discontinued)
Small Businesses
Bonterra Network for Good
Bonterra Network for Good
Score 9.5 out of 10
Bonterra Network for Good
Bonterra Network for Good
Score 9.5 out of 10
Medium-sized Companies
Bloomerang CRM
Bloomerang CRM
Score 9.1 out of 10
Bloomerang CRM
Bloomerang CRM
Score 9.1 out of 10
Enterprises
Blackbaud Enterprise Fundraising CRM
Blackbaud Enterprise Fundraising CRM
Score 7.6 out of 10
Blackbaud Enterprise Fundraising CRM
Blackbaud Enterprise Fundraising CRM
Score 7.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CharityTrackerConvio Luminate (discontinued)
Likelihood to Recommend
10.0
(1 ratings)
5.0
(2 ratings)
Support Rating
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
CharityTrackerConvio Luminate (discontinued)
Likelihood to Recommend
Simon Solutions Inc.,
Great for non for profits, social services programs. As well as for people who need user friendly databases
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Discontinued Products
It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
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Pros
Simon Solutions Inc.,
  • user friendly for administrators and users in the system
  • ability to personalize/ tailor it to your needs
  • helps you actually provide better services
  • great features like ability to print out community membership cards
  • easy upload of documents
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Discontinued Products
  • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
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Cons
Simon Solutions Inc.,
No answers on this topic
Discontinued Products
  • Big Investment
  • It's a sales program with a donation management overlay so it has some troubles around reporting.
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Support Rating
Simon Solutions Inc.,
No answers on this topic
Discontinued Products
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
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Alternatives Considered
Simon Solutions Inc.,
No answers on this topic
Discontinued Products
Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
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Return on Investment
Simon Solutions Inc.,
No answers on this topic
Discontinued Products
  • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
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ScreenShots

CharityTracker Screenshots

Screenshot of View of Case File within CharityTracker - Easy-to-navigate tabs on the right-side of the screen.Screenshot of Client IDs + Barcode Scanning for faster data entry - Shortens the line; reduces duplication of efforts.Screenshot of Measures Outcomes by setting goals with due dates and follow-ups.Screenshot of Reports to show impact and prove the nonprofit's mission.Screenshot of Rporting options - Several "canned" report types or export to CSV format.