CharityTracker vs. Pure Chat by Ruby

CharityTracker

3 Reviews and Ratings

Pure Chat by Ruby

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CharityTracker	Score4.6 out of 10	Small Businesses (1-50 employees)	CharityTracker is a CRM solution for organizations that helps users to measure real-world impact, not just data, by generating meaningful data and collaborative partnerships that can solve complex community challenges. As a HIPAA-compliant database, CharityTracker states they serve 20,000+ users worldwide through transformational processes that support comprehensive,…	$20 per month per user
Pure Chat by Ruby	Score8.6 out of 10	N/A	Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.	$10 per month

Pricing

CharityTracker

Pure Chat by Ruby

Basic: $20
per month per user
Plus: $40
per month per user
Pro: $60
per month per user

Additional Users - Pro: $10
per month
Additional Users - Growth: $15
per month
Growth: $49
per month
Pro: $99
per month

Pricing Offerings
CharityTracker	Pure Chat by Ruby
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

For five or more (5+) users, a volume discount is available based upon the following tiers (requirement to take advantage of this option is there must be one (1) funder and at least one (1) year commitment):

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Best Alternatives
	CharityTracker	Pure Chat by Ruby
Small Businesses	Agentforce 360 for Nonprofits Score8.5 out of 10	Olark Score10 out of 10
Medium-sized Companies	DonorPerfect Score8.4 out of 10	Zoho SalesIQ Score9.7 out of 10
Enterprises	Ellucian CRM Advance Score5 out of 10	Genesys DX (discontinued) Score10 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CharityTracker	Pure Chat by Ruby
Likelihood to Recommend	10.0 (1 ratings)	8.6 (2 ratings)

User Testimonials
	CharityTracker	Pure Chat by Ruby
Likelihood to Recommend	Simon Solutions Inc., Great for non for profits, social services programs. As well as for people who need user friendly databases Darragh Sheehan LCSW Clinical Social Worker Read full review	Ruby Receptionists, Inc Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone Incentivized Matthew Gehrman Agency Principal Read full review
Pros	Simon Solutions Inc., user friendly for administrators and users in the system ability to personalize/ tailor it to your needs helps you actually provide better services great features like ability to print out community membership cards easy upload of documents Darragh Sheehan LCSW Clinical Social Worker Read full review	Ruby Receptionists, Inc Online chat Multiple websites, multiple users Supervisor feature Incentivized Toby Mei Senior Marketing Analyst Read full review
Cons	Simon Solutions Inc., No answers on this topic	Ruby Receptionists, Inc Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use. Incentivized Matthew Gehrman Agency Principal Read full review
Alternatives Considered	Simon Solutions Inc., No answers on this topic	Ruby Receptionists, Inc Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions. Incentivized Toby Mei Senior Marketing Analyst Read full review
Return on Investment	Simon Solutions Inc., No answers on this topic	Ruby Receptionists, Inc Instant connection with our clients and prospects Expanded our ability to increase client contact efficiency Allows us to stay up to date with the ever changing demand of consumers Incentivized Matthew Gehrman Agency Principal Read full review
ScreenShots	CharityTracker Screenshots