CharlieHR vs. Iris HR Software

As a part-time employee, it would be better if I was able to book leave on an hourly basis. Also, to be able to set up two leave types, paid and unpaid, and accrue lieu time.

Incentivized

Our staff is kept updated with more company policies and we are able to track their holiday and sick days much better. The help and support of their contact support are super good. They reply super fast and are very kind. Also, their sales department isn't pushy like other services they are very knowledgeable and kind.

Incentivized

• Ensures personal requests are not lost in email
• Makes managing leave days easier
• Provides a standard UI for all

Incentivized

• It's simple. I really appreciate that the layout of Octopus HR isn't something I have to question. I know where to look for something because it's clearly labeled, that's more than I can say for a lot of other HR systems I've seen.
• Support. If I ever have a question about setting something up, or if something goes wrong, they're always on top of it. For instance, I had no idea how to set up employee photos on our accounts. I tweeted them and they responded right away, I'm based in LA and they're a UK company, I was impressed that they were able to respond right away. They make sure their customers are taken care of.
• Great self guide. If there's ever an ordinary question I need answered their "Octopus Guide" is very thorough and walks you through everything.

Incentivized

• Better ability to manage leave for part time / pro rata employees
• Links to other HR apps such as free agent
• Management of unpaid leave allowance as well as paid.

Incentivized

• initial scope/setup support (outside of template)
• Contacting support can be difficult
• case sensitive username for end users (email addresses have to match exactly)

Incentivized

Employees don't complain about it! If anything they've commented on how nice of a tool it is to have.

Incentivized

Iris HR Software is a stable and fairly intuitive product which has had a positive impact on our organisation. We have had some support issues but generally feel we've had a positive experience and our personnel and finance teams have benefitted from this process structure. Whilst contacting the correct Iris HR Software support channel has been our biggest issue once we have established contact our tickets have been raised and resolved promptly.

Incentivized

Both the above work in different ways and provide different services to CharlieHR, although if we could use a single app for all, that would be better.

Incentivized

I would say the pricing is good but it could be better. Also, the customer service is amazing they do such a great job and you can tell they know what they are doing. Visually it is very easy to use and looks very professional. It is a quick set up and they do their best to give you what you want and need.

Incentivized

• Easier to track leave taken and left
• Still need greater flexibility for leave types
• Need to be able to book leave by the hour

Incentivized

• Our staff is super happy with the service
• Huge improvement
• Looks quite professional

Incentivized