Chat2Desk vs. Freshdesk
Chat2Desk vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Chat2Desk | Mid-Size Companies (51-1,000 employees) | Chat2Desk is an omnichannel helpdesk platform for sales and customer support via messengers. Connect WhatsApp Business API, Telegram, Facebook Messenger, Viber or widget with online chat to support clients 24/7. Chat2Desk differentiators Helpdesk tools: Select role: operator/admin/supervisor; Dashboards with reports; Fast chat… | N/A | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Chat2Desk | Freshdesk | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Chat2Desk | Freshdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Chat2Desk | Freshdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.4 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.9 (2 ratings) |
Chat2Desk | Freshdesk | |
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Likelihood to Recommend | Chat2Desk No answers on this topic | Freshworks Inc |
Pros | Chat2Desk No answers on this topic | Freshworks Inc |
Cons | Chat2Desk No answers on this topic | Freshworks Inc |
Likelihood to Renew | Chat2Desk No answers on this topic | Freshworks Inc |
Usability | Chat2Desk No answers on this topic | Freshworks Inc |
Reliability and Availability | Chat2Desk No answers on this topic | Freshworks Inc |
Performance | Chat2Desk No answers on this topic | Freshworks Inc |
Support Rating | Chat2Desk No answers on this topic | Freshworks Inc |
In-Person Training | Chat2Desk No answers on this topic | Freshworks Inc |
Online Training | Chat2Desk No answers on this topic | Freshworks Inc |
Implementation Rating | Chat2Desk No answers on this topic | Freshworks Inc |
Alternatives Considered | Chat2Desk No answers on this topic | Freshworks Inc |
Contract Terms and Pricing Model | Chat2Desk No answers on this topic | Freshworks Inc |
Scalability | Chat2Desk No answers on this topic | Freshworks Inc |
Return on Investment | Chat2Desk No answers on this topic | Freshworks Inc |
ScreenShots | Chat2Desk Screenshots |