What users are saying about

ChatBeacon Formerly SightMax vs HappyFox Chat

ChatBeacon
2 Ratings
HappyFox Chat
1 Rating

ChatBeacon

2 Ratings
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Score 6 out of 100

Based on 2 reviews and ratings

HappyFox Chat

1 Rating
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Score 9 out of 100

Based on 1 reviews and ratings

Attribute Ratings

  • HappyFox Chat is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.0

ChatBeacon

60%
1 Rating
9.0

HappyFox Chat

90%
1 Rating

Support Rating

8.0

ChatBeacon

80%
2 Ratings

HappyFox Chat

N/A
0 Ratings

Likelihood to Recommend

ChatBeacon

ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea

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Anonymous | TrustRadius Reviewer
Verified User
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HappyFox Chat

Whenever a customer raises a request the same is forwarded to a designated executive with a unique ticket number.Customers can raise their problems via the business website or even an email. They are also sent a confirmatory email that allows them to track the statues of their ticket and also reach out to the concerned executives within the company.All this helps in making customer care fair, efficient and most importantly transparent for the benefit of the customers

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

ChatBeacon

  • Easy to install and configure.
  • Easy for customers to use.

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Anonymous | TrustRadius Reviewer
Verified User
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HappyFox Chat

  • All the emails convert into tickets and can be assigned to any free agent or team; which help us to respond on customer's query efficiently and in a timely manner.
  • One of the best features, which I used while using HappyFox, was transferring the ticket to another team member.
  • You can integrate HappyFox with Magento.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

ChatBeacon

  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.

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Anonymous | TrustRadius Reviewer
Verified User
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HappyFox Chat

  • HappyFox should provide a customization in category statues.

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

ChatBeacon

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

HappyFox Chat

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Support Rating

ChatBeacon

ChatBeacon 8.0
Based on 2 answers
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!

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Anonymous | TrustRadius Reviewer
Verified User
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HappyFox Chat

No score
No answers yet
No answers on this topic

Alternatives Considered

ChatBeacon

Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.

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Anonymous | TrustRadius Reviewer
Verified User
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HappyFox Chat

No answers on this topic

Return on Investment

ChatBeacon

  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.

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Anonymous | TrustRadius Reviewer
Verified User
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HappyFox Chat

  • We are able to answer customer queries within SLA
  • The manned power has reduced, it was complicated to manage and respond to all customers over an email in timely manner.
  • We have limited resources, so we don't need to assign tickets or emails to any individual. As all the tickets are re-directed to relevant executive or team member.

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Anonymous | TrustRadius Reviewer
Verified User
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