What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 2 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 1 reviews and ratings
Attribute Ratings
- HappyFox Chat is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
6.0
ChatBeacon
60%
1 Rating
9.0
HappyFox Chat
90%
1 Rating
Support Rating
8.0
ChatBeacon
80%
2 Ratings
HappyFox Chat
N/A
0 Ratings
Likelihood to Recommend
ChatBeacon
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesHappyFox Chat
Whenever a customer raises a request the same is forwarded to a designated executive with a unique ticket number.Customers can raise their problems via the business website or even an email. They are also sent a confirmatory email that allows them to track the statues of their ticket and also reach out to the concerned executives within the company.All this helps in making customer care fair, efficient and most importantly transparent for the benefit of the customers

Verified User
Project Manager in Product Management
Outsourcing/Offshoring Company, 501-1000 employeesPros
ChatBeacon
- Easy to install and configure.
- Easy for customers to use.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesHappyFox Chat
- All the emails convert into tickets and can be assigned to any free agent or team; which help us to respond on customer's query efficiently and in a timely manner.
- One of the best features, which I used while using HappyFox, was transferring the ticket to another team member.
- You can integrate HappyFox with Magento.

Verified User
Project Manager in Product Management
Outsourcing/Offshoring Company, 501-1000 employeesCons
ChatBeacon
- ChatBeacon is just SightMax with a fresh coat of paint.
- The entire agent UI is remarkably worse than SightMax.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesHappyFox Chat
- HappyFox should provide a customization in category statues.

Verified User
Project Manager in Product Management
Outsourcing/Offshoring Company, 501-1000 employeesPricing Details
ChatBeacon
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—HappyFox Chat
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
ChatBeacon
ChatBeacon 8.0
Based on 2 answers
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesHappyFox Chat
No score
No answers yet
No answers on this topic
Alternatives Considered
ChatBeacon
Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesHappyFox Chat
No answers on this topic
Return on Investment
ChatBeacon
- Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
- Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesHappyFox Chat
- We are able to answer customer queries within SLA
- The manned power has reduced, it was complicated to manage and respond to all customers over an email in timely manner.
- We have limited resources, so we don't need to assign tickets or emails to any individual. As all the tickets are re-directed to relevant executive or team member.

Verified User
Project Manager in Product Management
Outsourcing/Offshoring Company, 501-1000 employees