What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 6 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

ChatBeacon

ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea
Anonymous | TrustRadius Reviewer

HappyFox Chat

HappyFox Chat is a great platform for those who wish to gather prospect or visitor information in order to create qualified leads, sales, appointments, or whatever your goal is. The service is extremely easy to use and is simple to set up initially so your agents can get started chatting with visitors right away. The platform is suited for just about anyone who is thinking about adding a live chat solution to their site. I can't think of any particular scenarios where this would not be a fantastic option to use when connecting with prospects.
Anonymous | TrustRadius Reviewer

Pros

ChatBeacon

  • Easy to install and configure.
  • Easy for customers to use.
Anonymous | TrustRadius Reviewer

HappyFox Chat

  • All the emails convert into tickets and can be assigned to any free agent or team; which help us to respond on customer's query efficiently and in a timely manner.
  • One of the best features, which I used while using HappyFox, was transferring the ticket to another team member.
  • You can integrate HappyFox with Magento.
Anonymous | TrustRadius Reviewer

Cons

ChatBeacon

  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.
Anonymous | TrustRadius Reviewer

HappyFox Chat

  • I would like to see even more integrations become available in the future.
  • The cost for the basic platform is comparable with others in the field, but the upgrade to AI/Bot support is quite a jump.
  • Post-chat actions could include a few more options. After a chat ends, there are quite a few different ways that we could go with it, but the options are limited.
Anonymous | TrustRadius Reviewer

Support Rating

ChatBeacon

ChatBeacon 8.0
Based on 2 answers
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!
Anonymous | TrustRadius Reviewer

HappyFox Chat

No score
No answers yet
No answers on this topic

Alternatives Considered

ChatBeacon

Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
Anonymous | TrustRadius Reviewer

HappyFox Chat

No answers on this topic

Return on Investment

ChatBeacon

  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.
Anonymous | TrustRadius Reviewer

HappyFox Chat

  • We are able to answer customer queries within SLA
  • The manned power has reduced, it was complicated to manage and respond to all customers over an email in timely manner.
  • We have limited resources, so we don't need to assign tickets or emails to any individual. As all the tickets are re-directed to relevant executive or team member.
Anonymous | TrustRadius Reviewer

Pricing Details

ChatBeacon

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HappyFox Chat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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