ChatBeacon vs. Helpshift
ChatBeacon vs. Helpshift
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChatBeacon | N/A | ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma. | N/A | |
Helpshift | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue |
ChatBeacon | Helpshift | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | ||||||||||||||
More Pricing Information |
ChatBeacon | Helpshift | |
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Top Pros |
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Top Cons | No answers on this topic |
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ChatBeacon | Helpshift | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ChatBeacon | Helpshift | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChatBeacon | Helpshift | |
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Likelihood to Recommend | 6.0 (1 ratings) | 9.1 (4 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | 8.0 (1 ratings) | 9.1 (2 ratings) |
ChatBeacon | Helpshift | |
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Likelihood to Recommend | SmartMax Software | Helpshift Inc. |
Pros | SmartMax Software | Helpshift Inc. |
Cons | SmartMax Software | Helpshift Inc. |
Usability | SmartMax Software No answers on this topic | Helpshift Inc. |
Support Rating | SmartMax Software | Helpshift Inc. |
Alternatives Considered | SmartMax Software | Helpshift Inc. |
Return on Investment | SmartMax Software | Helpshift Inc. |
ScreenShots |