TrustRadius

ChatBot vs. Engati Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChatBot
Score 9.0 out of 10
Small Businesses (1-50 employees)
ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help users improve responses over time. Design conversational experiences to build better relationships with customers.…N/A
Engati Platform
Score 0.0 out of 10
N/A
Engati is a leading Customer Experience platform powered by Conversational Automation & Intelligence. Engati aims to make it possible for businesses to reimagine their customer journey by using an integrated platform that combines chatbots and live chat, enabling omnichannel global customer experiences. Engati is headquartered in Silicon Valley, CA, and with offices in Philadelphia, London, Bangalore, and Mumbai, we power 45,000+ chatbot & live chat solutions in 50+ languages across the globe.
$5
per day
Pricing
ChatBotEngati Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChatBotEngati Platform
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
ChatBotEngati Platform
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
ChatBot
7.8
2 Ratings
9% below category average
Engati Platform
-
Ratings
Chat history and transcripts9.02 Ratings00 Ratings
Chat reporting7.02 Ratings00 Ratings
Chat and web analytics7.52 Ratings00 Ratings
Best Alternatives
ChatBotEngati Platform
Small Businesses
Front
Front
Score 9.0 out of 10
Front
Front
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChatBotEngati Platform
Likelihood to Recommend
9.0
(4 ratings)
-
(0 ratings)
Usability
9.0
(2 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
ChatBotEngati Platform
Likelihood to Recommend
LiveChat
Most suited: Frequent duties can be automated. services can be improved by analyzing customer feedback. Load and Heavy tasks can be reduced. Less workforce is required. Less Suited: Specific product queries and their proper answers. When the user uses those words that are misspelled or have a long sentence it finds difficulty in giving them proper information.
Verified User
Anonymous
Read full review
Engati
No answers on this topic
Pros
LiveChat
  • Routing rules
  • no code workflows
  • UI/UX is excellent for a newbie to start on
  • Their Chat support is very helpful
Verified User
Anonymous
Read full review
Engati
No answers on this topic
Cons
LiveChat
  • Having enough conversational data to train the chatbot.
  • Really understanding intent.
  • Understanding emotion.
Verified User
Anonymous
Read full review
Engati
No answers on this topic
Likelihood to Renew
LiveChat
As long as budget is not an issue - we renewing this solution.
Florante Roa | TrustRadius Reviewer
Florante Roa
Director, Systems Management & MIS Operations
Read full review
Engati
No answers on this topic
Usability
LiveChat
Since I deployed this solution end to end for my organisation, I would speak from my experience that since I was a newbie to this platform I took ample support from their team, their training resources. However, the product's UI/UX was simply very intuitive that it helped me to get a lot of hand-on practice on the product well. This helped me with the timely deployment of this solution.
Verified User
Anonymous
Read full review
Engati
No answers on this topic
Support Rating
LiveChat
Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.
Verified User
Anonymous
Read full review
Engati
No answers on this topic
Alternatives Considered
LiveChat
ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.
Verified User
Anonymous
Read full review
Engati
No answers on this topic
Return on Investment
LiveChat
  • Connecting to DB.
  • Customizable dashboards.
  • Automated reporting.
Florante Roa | TrustRadius Reviewer
Florante Roa
Director, Systems Management & MIS Operations
Read full review
Engati
No answers on this topic
ScreenShots

ChatBot Screenshots

Screenshot of Chatbot conversations are automatically archived, allowing users to analyze and improve their story flows.Screenshot of With ChatBot you can control the entire conversation flow.Screenshot of Improve your chatbot day by day using the training tool.Screenshot of Save your time importing a ready to use template and turn it into your own bot assistant.Screenshot of Stories are an intuitive way to tell the bot how to react to different situations. Create Stories for frequent questions and cases to save more time for the difficult ones.Screenshot of To create a fully operating chatbot you don’t need any other tools or apps. The scenario tree structure and drag and drop interface are very intuitive.