TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chatfuel

    Score9.9 out of 10
    N/AChatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.

    $15

    per month

    RebelMouse

    Score9.7 out of 10
    N/AN/AN/A
    Pricing
    ChatfuelRebelMouse
    Editions & Modules
    Pro
    $15
    per month
    Free
    Free
    Premium
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    ChatfuelRebelMouse
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    ChatfuelRebelMouse
    Small Businesses
    ZoomInfo Chat
    Score7.9 out of 10
    PromoRepublic
    Score7.4 out of 10
    Medium-sized Companies
    SAP Conversational AI (discontinued)
    Score6.8 out of 10
    No answers on this topic
    Enterprises
    AWS Chatbot
    Score8.4 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ChatfuelRebelMouse
    Likelihood to Recommend
    9.0
    (3 ratings)
    8.0
    (1 ratings)
    Support Rating
    7.7
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    ChatfuelRebelMouse
    Likelihood to Recommend
    Chatfuel
    Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
    Incentivized
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    RebelMouse
    If you have a lot of clients whom have a strong social media presence, then RebelMouse would be a good option for you. It helps streamline all of your social media posts, so that everyone can be on the same page. Pretty cool stuff. It's even good for your own company (we played with it for a while). I would highly recommend anybody looking to create consistency in their social media campaigns to use RebelMouse
    Incentivized
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    Pros
    Chatfuel
    • Easy to use without experience
    • Cost vs. benefit ratio very good
    • Integrations possible through API
    • Conversion funnels can be created
    Incentivized
    Read full review
    RebelMouse
    • RebelMouse is actually open to almost any concept of building your layout. They offer a number of templates as well as the ability to use your own custom layout. Since I'm picky with that kind of stuff, that really appeals to me.
    • Hosting is super simple. Like, it's as simple as signing up and creating as many sites as you would like with unlimited bandwidth and either a custom URL – which is something I really appreciate.
    • The platform was built for marketing, It takes all these different approaches of reaching people and makes them easier to use simultaneously all in one feed. Super cool stuff.
    Incentivized
    Read full review
    Cons
    Chatfuel
    • Setting it up is time-consuming.
    Incentivized
    Read full review
    RebelMouse
    • Initially setting up automation is confusing, and not easily explained through their site – especially if you want to streamline everything in your feed. In a nutshell they need to walk you through some things when you're starting up, and they just don't do that.
    • There's a lack of intuitive design that can also be confusing to people just starting out. Took me a while to shift through some tabs before I found my footing in the program – and i'm fairly tech savvy!
    • The company's website isn't exactly intuitive, and can turn away customers. Some people in my work have even visited the site and walked away from it actually confused as to what the service provides. Poor user interface on that part.
    Incentivized
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    Support Rating
    Chatfuel
    I haven't dealt with the support channel, so I cannot provide a full review for this
    Incentivized
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    RebelMouse
    No answers on this topic
    Alternatives Considered
    Chatfuel
    Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
    Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
    AIVO has no option to create conversation flows if not through keywords.
    Incentivized
    Read full review
    RebelMouse
    There's really not a program like RebelMouse, at least not in my experience. This program has helped us immensely with our social media presence (as I've been praising in this review). I would highly recommend it. If there's a better program out there, I have yet to hear about it
    Incentivized
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    Return on Investment
    Chatfuel
    • It helped overall with visitor engagement.
    Incentivized
    Read full review
    RebelMouse
    • It's helped us stay consistent with our social media branding – which in return, creates buzz on the internet for us
    • It has expanded our capabilities with our social media manager, now we can improve on our analytics
    • It has streamlined our workload, which makes things a TON easier on our social media manager, because everything's in one place.
    Incentivized
    Read full review
    ScreenShots