Chatfuel Review
Overall Satisfaction with Chatfuel
We use Chatfuel in the areas of Customer Service, Sales, and Customer Success.
It is helping to solve different issues according to the work area.
1.- Customer service: We use it to support our users with issues that are easy to solve by the user without human intervention.
2.- Sales: It is used to prospect customers through funnels and the qualified leads arrive.
3.- Customer Success: It is used as part of the users' onboarding to our platform, accounts are created from the bot in real-time through the available API. (Here it helped us to have a very low CAC)
Pros
- Easy to use without experience
- Cost vs. benefit ratio very good
- Integrations possible through API
- Conversion funnels can be created
Cons
- Recover deleted blocks
- Zendesk integration
- New connection channels
- The cost per client was reduced from $10 to $2.
- We save on hiring more service promoters by having a bot instead.
- Loss percentage of deals decreased by 30%
Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
Do you think Chatfuel delivers good value for the price?
Yes
Are you happy with Chatfuel's feature set?
Yes
Did Chatfuel live up to sales and marketing promises?
Yes
Did implementation of Chatfuel go as expected?
Yes
Would you buy Chatfuel again?
Yes
Comments
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