Great Messenger chatbot tool
May 22, 2020

Great Messenger chatbot tool

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chatfuel

It is being used as a chatbot on our social channels to lessen hours spent on community management and increasing engagement. We have automated most FAQs as well as engagement responses on all of our Facebook pages, meaning less time spent on the pages by the team and more time spent on content creation, reporting, reviewing trends, etc.
  • Easy setup process, requires no dev work.
  • Free option which allows you to test before buying in.
  • Great for Messenger.
  • No options other than Messenger.
  • The chatbots cannot be too complex.
  • Not completely intuitive.
  • Team hours saved.
  • Great selling point for the business.
  • Empowered team to learn.
I haven't dealt with the support channel, so I cannot provide a full review for this.

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Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.