ChiroTouch vs. CNControl vs. SAP Digital Manufacturing

ChiroTouch has helped us maintain more accurate records, notes, billing, and the text reminders help to ensure the patients remember their appointment which keeps our numbers good.

Incentivized

It is well suited for a standard workstation where orders need to be displayed and where feedback is provided either manually or by the machine.Special use cases, such as generating serial numbers for consistent component identification, require a fair amount of in-house development. Another drawback is that some scenarios supported in SAP PP cannot be mapped using DM

• Allows for a lot of customization that can make the software work well for small and large practices
• Can really replace anything you would normally put in a paper chart or use other programs for, with a few exceptions.
• Manages all your patient data in one place
• Uses iPad apps as well as desktop applications

Incentivized

• Automation using triggers and PPDs
• Shopfloor tracking using asset managements
• Low Code No Code dev style for POD interface development
• Intuitive dashboards using SAC

Incentivized

• There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way.
• The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade.
• The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing.

Incentivized

• Edge component - this needs to be improved to provide a seamless connection.
• The inbuilt functionalities like in ME instead of building separate production process.
• The EDHR reports needs to be similar in SAP ME.
• Configurable OEE reports and history reports delivered out of the box.
• Integrated with non - SAP ERP.

Incentivized

ChiroTouch has the best customer service I have ever dealt with. They software literally makes my life easier and the office runs smoothly

Incentivized

It is fine once it is up and running, but the customization takes a long time, does not have some things setup in advance that seem very straight forward, and for most people the learning curve is very high for learning the system even once it is properly setup and customized. However, it is "fine" not particularly impressive. Additionally, their customer support and training is substandard.

Incentivized

The interface works well once we have a clear knowledge on it. It gives clear process steps and real time information The UI can be more simplified and the number of clicks required to for certain functionalities can be reduced

Incentivized

Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem

Incentivized

Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.

Incentivized

A+ Customer Support in all areas of ChiroTouch!

Incentivized

The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible. However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.

Incentivized

If you are not happy with your trainer, ask for someone new.

Incentivized

We had been using medisoft before and it wasn't organized enough or clear enough for insurance billing, coding and doctors notes. Chirotouch solved all of these problems with the additional bonus of being customizable

Incentivized

I have used and worked on SAP ME/MII. This product(SAP DM) is far better in every way than the older sibling - ME/MII. This is completely cloud based solution which removes the hinderances of procuring and managing an on-prem solution. And as this is a cloud based solution, it also enables a very smooth scalability of the deployment across various plants

Incentivized

It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well

Incentivized

• ChiroTouch helps cut out errors that cause delays in insurance payments which is always good for the bottom line.
• ChiroTouch's scheduling and text reminders help us keep the patient notified of upcoming appointments.
• We love the feature that allows us to set it and forget it ex: retention texts, b-day texts, mass notification texts.

Incentivized

• As it is cloud based product, quarterly upgrades impacts the production and needs effort and resources for testing
• Product is not fully matured. It still has bugs

Incentivized