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Cin7 Core vs. MasterControl Manufacturing Excellence

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cin7 Core

    Score8 out of 10
    N/ACin7 Core replaces the former DEAR Systems, which became part of Cin7 in the early 2021 acquisition. The solution offers multi-channel order and inventory management oriented around the needs of retailers, that scales to support warehouse operations, point of sale solutions, as well as accounting and ecommerce integrations.

    $325

    per month

    MasterControl Manufacturing Excellence

    Score8.3 out of 10
    N/AMasterControl Manufacturing Excellence (Mx) is a digital manufacturing platform made to help life sciences manufacturers eliminate errors and deliver products to market taster. Mx enables paperless manufacturing with production records (EBR/eDHR) to MES features like electronic logbooks and asset management.N/A
    Pricing
    Cin7 CoreMasterControl Manufacturing Excellence
    Editions & Modules
    Standard
    $325
    per month
    Retailing
    $475
    per month
    Manufacturing
    $525
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Cin7 CoreMasterControl Manufacturing Excellence
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual subscription and billing (equal to one month free).—
    More Pricing Information
    Community Pulse
    Cin7 CoreMasterControl Manufacturing Excellence
    Considered Both Products
    Cin7
    No answer on this topic
    MasterControl
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    38 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    30 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    38 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    25 Answers
    Implementation went as expected
    No answers on this topic
    91%
    Implementation went as expected
    29 Answers
    Features
    Cin7 CoreMasterControl Manufacturing Excellence
    Inventory Management
    Comparison of Inventory Management features of Cin7 Core and MasterControl Manufacturing Excellence
    Feature
    Cin7 Core
    7.3
    1 Ratings
    3% below category average
    MasterControl Manufacturing Excellence
    -
    Ratings
    Inventory tracking8.01 Ratings00 Ratings
    Automatic reordering6.01 Ratings00 Ratings
    Serial number and batch tracking8.01 Ratings00 Ratings
    Automation rules8.01 Ratings00 Ratings
    Reporting and analytics9.01 Ratings00 Ratings
    Fulfillment5.01 Ratings00 Ratings
    Backorder management2.01 Ratings00 Ratings
    Returns management7.01 Ratings00 Ratings
    Bill of materials management7.01 Ratings00 Ratings
    Item kitting7.01 Ratings00 Ratings
    Invoicing9.01 Ratings00 Ratings
    Forecasting9.01 Ratings00 Ratings
    Accounting integration10.01 Ratings00 Ratings
    User Ratings
    Cin7 CoreMasterControl Manufacturing Excellence
    Likelihood to Recommend
    7.0
    (4 ratings)
    8.3
    (38 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    9.1
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.8
    (38 ratings)
    Support Rating
    1.0
    (1 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Cin7 CoreMasterControl Manufacturing Excellence
    Likelihood to Recommend
    Cin7
    The production module systems that is offered by DEAR Systems is very good but a criticism is that it is tailored to non-variable production e.g., assembling a bike. If the output is variable e.g., dehydrating then the system is a bit challenging to use and can lead to inaccurate stock levels.
    Incentivized
    Read full review
    MasterControl
    MasterControl Manufacturing Excellence is excellent for creating batch records to track a specific regulated process. It helps us keep our data in line and make sure we are following our procedures. there are some difficulties with more customizable products. The more variable that are in the product the fewer features that MasterControl Manufacturing Excellence can apply to assist
    Incentivized
    Read full review
    Pros
    Cin7
    • Xero Online Accounting Integration - 100% reliable
    • Drop Shipment combined with Own Warehouse Shipment Processing is a dream
    • Support - Really efficient dealing with technical issues and more generic issues equally well
    • Financial control of delivery notes and purchase invoices provides excellent data integrity
    • Easily add new cost variables such as shipping costs, managed easily
    Incentivized
    Read full review
    MasterControl
    • Coding is not needed to build production records
    • All data input types are highly configurable from getting data collected from integrated systems all the way to simple text entries.
    • Customer service is outstanding to keep our cases resolved in a timely manner.
    • The updates continue to improve end user experiences and better functionality
    Read full review
    Cons
    Cin7
    • Support
    • Bugs
    • Website Functionality
    • Down-time
    • Glitchiness
    Read full review
    MasterControl
    • Collaboration within a document on MasterControl Manufacturing Excellence could be improved
    • I would like to be able to put more than 1 prerequisite on a training task in MasterControl Manufacturing Excellence
    • It would be nice if training aids from MasterControl Manufacturing Excellence were accessible within the application and not just their site.
    Incentivized
    Read full review
    Likelihood to Renew
    Cin7
    It does what it says on the tin.
    Incentivized
    Read full review
    MasterControl
    The quality service and the strong production versatility has helped us develop a great solution for our batch records. These improvements are much better than the legacy batch records and provide immediate access at multiple points across the organization. Would definitely purchase again.
    Read full review
    Usability
    Cin7
    No answers on this topic
    MasterControl
    I receive positive feedback from manufacturing personnel about how easy it is to use when manufacturing and I also receive positive feedback from quality personnel for review batch records. We have had some deviations where operators are inputting data under other operators accounts which is really bad good documentation practices and is a compliance risk
    Read full review
    Support Rating
    Cin7
    Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
    Read full review
    MasterControl
    During a few early templates, a configuration for product family had not been removed and it created an error. The subject matter expert and support desk was able to help me understand the error was builder generated and how to resolve it very quickly. This is now a non-existent occurrence.
    Read full review
    Alternatives Considered
    Cin7
    DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.
    Incentivized
    Read full review
    MasterControl
    We choose Mx to try and get rid of the paper trail, assist with the improvement for GDP, ease of access and review of the production records to try and get better on releasing batches to meet demand. Having our documents, training and production records in one general area makes it easier for end user
    Read full review
    Return on Investment
    Cin7
    • Improved reporting for production
    • Reduced invoicing admin
    • Better cogs reporting
    Incentivized
    Read full review
    MasterControl
    • We have been able to reduce the amount of production records variability had based on product families.
    • New user uptake is very high and they can learn the solution quickly.
    • The ability to add formula parameters and production record linking has helped traceability.
    Read full review
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