TrustRadius: an HG Insights company

Cin7 Core vs. OMS Office Master System

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cin7 Core

    Score8 out of 10
    N/ACin7 Core replaces the former DEAR Systems, which became part of Cin7 in the early 2021 acquisition. The solution offers multi-channel order and inventory management oriented around the needs of retailers, that scales to support warehouse operations, point of sale solutions, as well as accounting and ecommerce integrations.

    $325

    per month

    OMS Office Master System

    Score9.2 out of 10
    N/AOMS Office Master System is an inventory management software offering from Master System. It includes features such as oms enterprise software and inventory control.N/A
    Pricing
    Cin7 CoreOMS Office Master System
    Editions & Modules
    Standard
    $325
    per month
    Retailing
    $475
    per month
    Manufacturing
    $525
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Cin7 CoreOMS Office Master System
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual subscription and billing (equal to one month free).—
    More Pricing Information
    Features
    Cin7 CoreOMS Office Master System
    Inventory Management
    Comparison of Inventory Management features of Cin7 Core and OMS Office Master System
    Feature
    Cin7 Core
    7.3
    1 Ratings
    3% below category average
    OMS Office Master System
    10.0
    1 Ratings
    29% above category average
    Inventory tracking8.01 Ratings10.01 Ratings
    Automatic reordering6.01 Ratings10.01 Ratings
    Serial number and batch tracking8.01 Ratings10.01 Ratings
    Automation rules8.01 Ratings10.01 Ratings
    Reporting and analytics9.01 Ratings10.01 Ratings
    Fulfillment5.01 Ratings10.01 Ratings
    Backorder management2.01 Ratings10.01 Ratings
    Returns management7.01 Ratings10.01 Ratings
    Bill of materials management7.01 Ratings10.01 Ratings
    Item kitting7.01 Ratings10.01 Ratings
    Invoicing9.01 Ratings10.01 Ratings
    Forecasting9.01 Ratings10.01 Ratings
    Accounting integration10.01 Ratings10.01 Ratings
    Location management00 Ratings10.01 Ratings
    Barcode scanning00 Ratings10.01 Ratings
    Point of sale integration00 Ratings10.01 Ratings
    User Ratings
    Cin7 CoreOMS Office Master System
    Likelihood to Recommend
    7.0
    (4 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    1.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Cin7 CoreOMS Office Master System
    Likelihood to Recommend
    Cin7
    The production module systems that is offered by DEAR Systems is very good but a criticism is that it is tailored to non-variable production e.g., assembling a bike. If the output is variable e.g., dehydrating then the system is a bit challenging to use and can lead to inaccurate stock levels.
    Incentivized
    Read full review
    Master System
    OMS is created for wholesale businesses and is used by many of the companies in our industry. It is apparent that their features have been carefully developed over time to address the business needs for B2B companies. Our company has thousands of SKUs and a unique pricing structure, and OMS was able to handle our unique needs. We would have liked the software to be more modern and to have a better user flow. Importing and exporting data requires a person with experience to handle.
    Incentivized
    Read full review
    Pros
    Cin7
    • Xero Online Accounting Integration - 100% reliable
    • Drop Shipment combined with Own Warehouse Shipment Processing is a dream
    • Support - Really efficient dealing with technical issues and more generic issues equally well
    • Financial control of delivery notes and purchase invoices provides excellent data integrity
    • Easily add new cost variables such as shipping costs, managed easily
    Incentivized
    Read full review
    Master System
    • Ih helps in inventory management, thus providing detailed updates on how much stock in availabe and at any moment can retrieve the detailed reports.
    • It helps to schedule daily meeting and appointments with clients
    • Save and retrieve real time orders information.
    Incentivized
    Read full review
    Cons
    Cin7
    • Support
    • Bugs
    • Website Functionality
    • Down-time
    • Glitchiness
    Read full review
    Master System
    • OMS software been around for a long time and they have thoughtfully added features for wholesale businesses. However, the software is in need of an update that makes the software easier to use and more modern.
    • The user flow could be improved and the layout could be more intuitive. It is inconvenient to change between modules. It takes time for team members to become familiar with the software.
    • We appreciate the ability to import/export data, however we wish that this feature was easier to use for the team. Currently only a few members with technology experience are able to use the feature.
    Incentivized
    Read full review
    Likelihood to Renew
    Cin7
    It does what it says on the tin.
    Incentivized
    Read full review
    Master System
    No answers on this topic
    Support Rating
    Cin7
    Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
    Read full review
    Master System
    We highly recommend OMS because of their customer support. When evaluating their software, we had a sales associate and a programmer walk us through the software and answer questions. They allowed us to demo the software at our offices. During onboarding, we received live training form a knowledgeable team member. We were happy that phone calls were always answered quickly. In fact, they reached out to us multiple times to make sure that we were set up and happy.
    Incentivized
    Read full review
    Alternatives Considered
    Cin7
    DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.
    Incentivized
    Read full review
    Master System
    OMS system stacks up due to feature of using automation, data collaboration, data security,ease of sceduling meetings.
    Incentivized
    Read full review
    Return on Investment
    Cin7
    • Improved reporting for production
    • Reduced invoicing admin
    • Better cogs reporting
    Incentivized
    Read full review
    Master System
    • There are lot of postive impacts and quite less effect on business, still including some of them-
    • Positive impacts are efficiency, data security,organizing in systematic manner etc.
    • Negative impact was empolyees were resisting to adopt the new system but later it worked using the training facility from OMS team and user manuals.
    Incentivized
    Read full review
    ScreenShots