Cin7, headqduartered in Auckland, aims to make complex retail and wholesale simple with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 allows users to manage sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations using third party logistics (3PL) interface and electronic data interchange (EDI), catering for businesses increasing trend to sell globally.
$295
per month
Cleo Clarify
Score 8.0 out of 10
N/A
A solution to transform EDI and non-EDI data into any format for ingestion by on-premise and cloud applications.It offers support for new variable types, and consolidated actions and conditions.
Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.
CLEO Clarify is best suited in an environment where EDI is a main source of business to business electronic communications (EDI). It also is very well suited to take data from multiple sources and convert it from any to any format to fit your requirements. CLEO Clarify may be more well suited to companies that have capable IT team members such as an EDI specialist or technical people.
Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.
The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.
As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.
Cost wise the products may be similar but on the basis of ease of implementation and use, for us CLEO Clarify won that battle even though we hired an EDI specialist who had worked for years with Seeburger BIS. This was very telling for us as he we very well versed in Seeburger and could easily had recommended them, but instead did a thorough analysis and decided upon CLEO for our solution.
CLEO Clarify has helped us take our compliance rating with our biggest customers from around 25% with our ERP integrated solution, up to 98% just by switching to CLEO and being able to onboard new customers effectively within one week where it used to take 30 to 45 days and have multiple errors.
We are able to continue to find applications that CLEO is perfectly suited for including eComm and BI data collection.
