What users are saying about
5 Ratings
3 Ratings
5 Ratings
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Score 9.4 out of 100
3 Ratings
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Score 8 out of 100

Feature Set Ratings

    Incident and problem management

    CiraSync

    Feature Set Not Supported
    N/A
    8.2

    KronoDesk

    82%
    KronoDesk ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Expert directory

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Subscription-based notifications

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Ticket creation and submission

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Ticket response

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Self Help Community

    CiraSync

    Feature Set Not Supported
    N/A
    8.2

    KronoDesk

    82%
    KronoDesk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Internal knowledge base

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Multi-Channel Help

    CiraSync

    Feature Set Not Supported
    N/A
    8.4

    KronoDesk

    84%
    KronoDesk ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    IVR

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Social integration

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Email support

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Help Desk CRM integration

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Attribute Ratings

    • CiraSync is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.7

    CiraSync

    97%
    4 Ratings
    9.1

    KronoDesk

    91%
    1 Rating

    Support Rating

    8.5

    CiraSync

    85%
    5 Ratings

    KronoDesk

    N/A
    0 Ratings

    Likelihood to Recommend

    CiraSync

    CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone.It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.
    Anonymous | TrustRadius Reviewer

    KronoDesk

    I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
    Peter A.A.M. Maas | TrustRadius Reviewer

    Pros

    CiraSync

    • Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
    • Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
    • A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.
    Anonymous | TrustRadius Reviewer

    KronoDesk

    • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
    • The overview and tracking are most important to me.
    Peter A.A.M. Maas | TrustRadius Reviewer

    Cons

    CiraSync

    • I'd like to see a few different options regarding licensing option.
    Anonymous | TrustRadius Reviewer

    KronoDesk

    • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
    • A quick issue entry with the most important information would be helpful.
    • A "live" report that can contains my current "hot" issues would be helpful.
    Peter A.A.M. Maas | TrustRadius Reviewer

    Pricing Details

    CiraSync

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $1 per month

    CiraSync Editions & Modules

    Edition
    Enterprise Edition$11
    1. per user, per month
    Additional Pricing Details

    KronoDesk

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 Per User per Month

    KronoDesk Editions & Modules

    On-premise Edition
    1-User$791
    3-User$661
    5-User$591
    10-User$491
    20-User$4,9992
    1. Lifetime License per Seat
    2. Lifetime License (unlimited seats)
    SaaS Edition
    Single$191
    3-User$231
    5-User$191
    10-User$161
    20-User$101
    1. Per User per Month
    Additional Pricing Details

    Support Rating

    CiraSync

    CiraSync 8.5
    Based on 5 answers
    The documentation isn't the most robust. Most support sites are very detailed and easily searchable.
    Anonymous | TrustRadius Reviewer

    KronoDesk

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    CiraSync

    We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.
    Anonymous | TrustRadius Reviewer

    KronoDesk

    Several freeware/shareware tools like Bugzilla are missing integration with other systems.HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
    Peter A.A.M. Maas | TrustRadius Reviewer

    Return on Investment

    CiraSync

    • It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.
    Anonymous | TrustRadius Reviewer

    KronoDesk

    • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
    Peter A.A.M. Maas | TrustRadius Reviewer

    Screenshots

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