CiraSync is like nothing else -- I wouldn't know what to do without it
April 24, 2020

CiraSync is like nothing else -- I wouldn't know what to do without it

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CiraSync

CiraSync is used across our entire organization. When we replaced our inhouse mail server with Office 365 we needed a solution for synchronizing shared calendars across mobile devices. We happened upon CiraSync in a web search. Though we had never heard of the product before we were able to start a free trial run and make a decision on a permanent license with CiraSync very quickly.
  • Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
  • Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
  • A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.
  • When onboarding a new customer (and we were an early adopter so this may have changed), their training documentation and how to information was limited. We learned some things by trial and error.
  • It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.
We tried to build the services provided by CiraSync within Microsoft 365. Though we also fully use O365, it does not have anything like what CiraSync does. At the time of choosing CiraSync, we could not find any other products like it. If there are products similar to it now on the market I would [not] be familiar with them as we have had no desire to leave CiraSync.
The support staff are quick to respond and typically have an answer within one iteration. They are friendly and available.

Do you think CiraSync delivers good value for the price?

Yes

Are you happy with CiraSync's feature set?

Yes

Did CiraSync live up to sales and marketing promises?

Yes

Did implementation of CiraSync go as expected?

Yes

Would you buy CiraSync again?

Yes

We are able to target specific end users with very specific information. For example, we can push a shared Note with security codes to a subset of staff that require that information. While on the other hand, we can push a contact list for all users to everyone. The ability to push notes, calendars, and contacts to any configuration of users makes the system extremely useful.