Cisco Business Edition 7000 (discontinued) vs. KrispCall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
N/A
Cisco Business Edition 7000 was a collaboration and universal communication, VOIP / telephony, conferencing and messaging platform for enterprises of 1000 to 5000 employees. It has been discontinued, and is superseded by functionality found in Webex Calling.N/A
KrispCall
Score 7.4 out of 10
N/A
KrispCall is a phone app for businesses that integrates with a CRM. With access to phone numbers in over 100 countries, It can be used to maintain a consistent and professional image wherever a business operates. KrispCall includes a Power Dialer for sales teams, enabling lead connections, while Call Coaching allows managers to provide real-time guidance, optimizing every interaction for success. The Bulk SMS feature amplifies outreach efforts, driving targeted campaigns to…
$15
per month per user
Pricing
Cisco Business Edition 7000 (discontinued)KrispCall
Editions & Modules
No answers on this topic
Essential
$15
per month per user
Standard
$40
per month per user
Enterprise
Custom
Offerings
Pricing Offerings
Cisco Business Edition 7000 (discontinued)KrispCall
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
Cisco Business Edition 7000 (discontinued)KrispCall
Features
Cisco Business Edition 7000 (discontinued)KrispCall
Project Management
Comparison of Project Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.1
9 Ratings
8% below category average
KrispCall
-
Ratings
Task Management7.69 Ratings00 Ratings
Gantt Charts7.08 Ratings00 Ratings
Scheduling6.77 Ratings00 Ratings
Workflow Automation7.97 Ratings00 Ratings
Mobile Access7.49 Ratings00 Ratings
Search6.37 Ratings00 Ratings
Visual planning tools6.95 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
6.9
9 Ratings
14% below category average
KrispCall
-
Ratings
Chat5.98 Ratings00 Ratings
Notifications7.18 Ratings00 Ratings
Discussions7.18 Ratings00 Ratings
Surveys8.36 Ratings00 Ratings
Internal knowledgebase7.18 Ratings00 Ratings
Integrates with GoToMeeting6.95 Ratings00 Ratings
Integrates with Gmail and Google Hangouts6.56 Ratings00 Ratings
Integrates with Outlook5.86 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.4
9 Ratings
7% below category average
KrispCall
-
Ratings
Versioning6.38 Ratings00 Ratings
Video files9.95 Ratings00 Ratings
Audio files7.97 Ratings00 Ratings
Document collaboration6.38 Ratings00 Ratings
Access control7.17 Ratings00 Ratings
Advanced security features8.49 Ratings00 Ratings
Integrates with Google Drive8.94 Ratings00 Ratings
Device sync4.37 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
KrispCall
8.3
1 Ratings
4% above category average
Multi-level Interactive Voice Response (IVR)00 Ratings9.01 Ratings
Call reports00 Ratings8.01 Ratings
Directory of employee names00 Ratings8.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
KrispCall
8.6
1 Ratings
3% above category average
Answering rules00 Ratings8.01 Ratings
Call recording00 Ratings9.01 Ratings
Call park00 Ratings8.01 Ratings
Call screening00 Ratings10.01 Ratings
Message alerts00 Ratings8.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
KrispCall
9.0
1 Ratings
12% above category average
Audio conferencing00 Ratings9.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
KrispCall
8.0
1 Ratings
0% below category average
Mobile app for iOS00 Ratings8.01 Ratings
Best Alternatives
Cisco Business Edition 7000 (discontinued)KrispCall
Small Businesses
Stackby
Stackby
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Business Edition 7000 (discontinued)KrispCall
Likelihood to Recommend
8.4
(10 ratings)
7.0
(1 ratings)
User Testimonials
Cisco Business Edition 7000 (discontinued)KrispCall
Likelihood to Recommend
Discontinued Products
Cisco business edition are well suited for the environment where we need regular communication as they are easy to dial and has got great features. The product is well suited for both small business and large enterprises. Speed dial, good voice quality are key features of Cisco phones. They are not well suited in scenarios where we do not have LAN connectivity or internet. Sometimes we may face latency and jitteriness which is not good.
Read full review
KrispCall
It's well suited for sales and support environments where you need to give live coaching or real time feedback to your team members. It also helps when you have to take some strategic decisions, specifically if you are working in. support environments to identify trends, spikes in call volume, etc, and the virtual receptionist is a great help, too when the call volume is higher. For me in sales it helps with live monitoring, auto-transcript of calls, call tagging etc.
Read full review
Pros
Discontinued Products
  • The platform supports up to 5,000 users connected at the same time in voice and video calls.
  • Everything is virtually deployed on Cisco servers with reliability.
  • Intuitive configuration and user-friendly web interface.
  • It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol.
Read full review
KrispCall
  • Ability to do live monitoring of calls whenever I need to provide real time feedback to my team members as it also ensures smooth interaction
  • Liked the option of auto-transcription whenever I am in a hurry and need just basic transcript of what happened on the call
  • Call Analytics is also great for you to help identify trends, and get some granular data points for making some strategic decisions
Read full review
Cons
Discontinued Products
  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
Read full review
KrispCall
  • Integration with Salesforce isn't there, which I believe every software must have these days.
  • No bulk SMS feature
Read full review
Alternatives Considered
Discontinued Products
Looking at the feature sets and customer experience overall it's a good investment to make. It provides insights and also gives needed reports and statistics.
Read full review
KrispCall
I am not a decision maker who decides whether to buy a software or not but yes Krispcall has a lot of advantages compared to other vendors in the similar lines and one of them is it being cost efficent.
Read full review
Return on Investment
Discontinued Products
  • It has allowed for mostly smooth communication from department to department/office to office.
  • It allows for saved phone # / last contact to appear quickly.
  • It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur.
Read full review
KrispCall
  • seamless process for live feedback and monitoring
  • helpful in strategic decision making
  • reduce the burden of listening to the calls, as at times auto-transcript does the job for you
Read full review
ScreenShots

KrispCall Screenshots

Screenshot of KrispCall’s AI-driven phone system.Screenshot of a few of the CRMs that KrispCall can integrate with.Screenshot of some of the Local, International & Toll-Free Numbers available, across 100+ countries, to stay connected with clients worldwide.Screenshot of the Power Dialer, enabling users to make more calls quickly and effectively, driving better results.Screenshot of an example of the real-time call coaching, including listening, whispering, and barging,that guides and supports teams during calls.Screenshot of an example of the centralized communication channels that are organized and accessible with the Callbox, which consolidates calls, SMS, voicemails, and recordings into a single dashboard.