Cisco Desk Camera vs. Polycom RealPresence Group Series

It's well-suited for daily/weekly meetings with the teams, and to explain the detailed design of the projects. Also, to host various remote training sessions for new hires. To record the prototype design working model in the laboratory.

If you're always working in the Polycom ecosystem then the Group Series codecs are reliable and the quality of the camera and microphones are extremely good. However, the system relies heavily on either having onsite server technology and/or cloud based bridging capability. In addition, the peripherals like cameras and microphones are quite expensive. Maintenance and support costs also make the ongoing investment a costly one

Incentivized

• It helps in remote training and workshops
• It helps in physical prototypes in the laboratory
• It helps in improving communication with vendors and clients

• The audio and video quality can not be matched.
• For the most part, they are rather simplistic in their use and just work. People don't usually have a hard time operating them
• They are rather versatile in that we have been able to integrate them with other applications

Incentivized

• Bring the cost down just a bit so we can get more of them

• The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens.

Incentivized

We love the product and is totally integrated in our company.

Incentivized

The directory is slightly dated and unless you have a Skype for Business integration license, dialing users into a call is difficult. The Group Series Remote whilst minimalistic is actually more difficult to use than the previous HDX remote. Having to recharge the battery on the group series remote is both annoying and difficult as if you do not keep on top of it, you will be faced with a situation where the remote is not working and then have to try and find another one. Not ideal if you need to start a video call (assuming auto join has not been enabled in the admin portal).

Incentivized

I can't say I've needed support more than a handful of times. One was for trying to connect a Polycom Conference phone and a Real Presence together. After a few months, we came to the conclusion it wasn't possible, that was the only frustrating occurance with support. Any other time if we needed to RMA a device, it was very smooth.

Incentivized

Don't get me wrong we have purchased less expensive webcams for employees, but I asked for the Cisco Desk Camera for myself as the options and features it has are far better than the others. I just wish they were a bit lower cost so we could get more of them installed.

Our Polycom RealPresence Group Series unit replaced a Cisco Room Series that was mounted to a mobile cart. The cart had one smaller display and the speakers\microphone at the cart. This required staff to be very close to the cart to hear and speak during the meeting. No fault of Cisco but the cart was not sufficient for the space. Polycom RealPresence Group Series was less costly when we were planning out the room.

Incentivized

• It increased the improvement of remote training session by 35% approximately
• Increased the productivity of debugging issues by 20% in the lab with picture quality
• Increased collaboration between different team meetings by 40%

• Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly.
• Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win.
• Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints.

Incentivized