Polycom Group Series - The RealPresence Your Company Has Been Looking For!
Anonymous | TrustRadius Reviewer
July 30, 2018

Polycom Group Series - The RealPresence Your Company Has Been Looking For!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • RealPresence Group 500

Overall Satisfaction with Polycom RealPresence Group Series

Polycom RealPresence Group Series is being used by everyone in our department but has not yet been integrated to use by everyone in the organization. We switched over to Polycom RealPresence Group Series about 3 years ago and it has made such a difference in our ability to connect to others in our department and those that we have meetings and partnerships with. Polycom RealPresence Group Series helps us to better plan meetings and conferences, determine availability of staff, and makes phone and online transactions more efficient, therefore saving valuable time throughout the day.
  • Polycom RealPresence Group Series allows for seamless online to phone interactions. Staff are able to listen to voicemail on their phone or through their email, which is especially important when they are out of the office.
  • Polycom RealPresence Group Series allows us to determine the availability of our staff, by syncing calendars and showing availability through the online messaging feature and the screen on the phone itself.
  • Polycom RealPresence Group Series allows us to easily set up and conduct phone and video based conference calls, with minimal interference or dropped calls.
  • The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens.
  • We have been able to increase productivity by spending less time navigating through a phone directory to call someone, and to find out if and when they are available.
  • We can determine if someone is available through the notifications on the phone screen itself or use the instant messaging function, which are both linked to our Outlook calendars.
  • We are able to more quickly connect our students to resources and other professionals on campus by being able to anticipate who is available to meet with them or speak with them over the phone, before even having to make a call.
The quality of the video has been pretty good, with little feedback or pixelation, and few dropped calls. For us, these are the most important elements of a video function to ensure that our conference calls are successful. We have not been able to add the automatic camera tracking as of yet.
The quality of the calls on Group Series is impeccable. This is probably the best audio quality I have experienced in any of the work environments I have been in. Reception is ideal, with no dropped calls as of yet. Additionally, the NoiseBlock function is used in our office almost every time we have a conference call. Whether it is a single person or a group around one phone, this feature allows you to listen on speakerphone, while still be able to type, or discuss the topics of the call with co-workers, while not letting background noise compromise the quality of the call.
I have reviewed Skype and Skype for Business previously, and while I have enjoyed the use of those systems, the video and audio quality of Polycom RealPresence Group Series is far superior. Polycom Real presence Group Series has more functions and capabilities, and experiences far fewer dropped calls or video malfunctions. I would not use Skype or Skype for Business alone again after having used Polycom RealPresence Group Series.
Polycom RealPresence Group Series has been the best system I've worked with thus far. I would highly recommend it for colleges/universities, hospital or wellness administrative areas, executive/corporate companies, and businesses that employ more than 25 people. I would recommend it if a group uses the phone frequently, and plans meetings and conferences on a regular basis. It would be less ideal in a work setting with few staff or one in which a staff does not interact frequently.