Review from an VC Engineer who uses Polycom Equipment Daily
Anonymous | TrustRadius Reviewer
November 28, 2017

Review from an VC Engineer who uses Polycom Equipment Daily

Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • RealPresence Group 500

Overall Satisfaction with Polycom RealPresence Group Series

We use it across the enterprise. It enables the ability to have productive meetings without having to travel.
  • Video Conf is the way of the future, and is widely used in all aspects of life for communication without the means of having to travel.
  • Meaningful conversation.
  • Share content in meetings - such as a PowerPoint deck.
  • Enables the traveling persons to give immediate feedback back to "home" on where they are; such as in retail we can see real time what a store condition is or what displays look like.
  • Biggest issue is managing the Video calls via from a Mac OS environment; such as managing the RMX.
  • The inability to connect via from a mobile device.
  • Inability to merge other type of clients into one call without having to purchase expensive equipment to do so; such as Skype for Business or Google Meet.
  • Cost reduction of traveling.
  • Real time presences from a remote location.
  • Ability to have people on Video instead of having them in person when inconvenient.
Quality of the video is perfect. Would love to have the eagle eye, but cost is the issue for my company.
Audio is typically perfect, until we have someone join a mtg with others who join the VC within the same room.
The video & audio quality is superior.
Its ability to broadcast / join remote clients to meetings.

Using Polycom RealPresence Group Series

  • Reduce travel.
  • Mtgs with C-Level management.
  • Real time viewing of how our business grows.
  • We host corp town halls and use the equipment for broadcasting to remote locations..
  • Bring teams together and enable to hire remote people for jobs.
  • Off the top of my head I can't think of any more ways since we use it pretty much all over the place.
We love the product and is totally integrated in our company.

Polycom RealPresence Group Series Support

They are responsive and very knowledgeable.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
None
They came out (few times) but one time I was directly involved, and mapped out a large conference room and were very thorough throughout the entire process.