Cisco Jasper vs. HID DigitalPersona

Using Cisco Jasper is suitable for managing large numbers of cellular subscribers where manual management is impossible. If you are a prototype project with dozens of subscribers, it may not be convenient for you to deal with Cisco Jasper and opt for manual management. The use of Cisco Jasper is justified in a production and project monetization environment.

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During the onboarding process, remote workers can enroll their fingerprints or create secure PINs. This eliminates the need for complicated passwords and enables them to safely access company resources and critical apps from remote locations. HID DigitalPersona's robust authentication techniques and access control features can assist you in adhering to data security laws.

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• Device integration
• Connectivity management
• Enterprise-grade solution

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• Speeding up the login process with fingerprint in PIN rather than having to remember a long password. Our IT department has seen a huge decrease in the amount of account lockout and forgot password calls.
• It is highly customizable to meet the needs of remote or on-premises workers. It is all configurable through group policy, so it is very easy to set specific requirements on certain groups.
• Setup was quick and the administration guides are very easy to follow if you need to go back in and adjust things.

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• Occasionally, it takes a long time for things to load, but that is just a feature.
• There are a few minor glitches, but nothing that affects usage.
• It was assuring security as a vendor-based solution.

• I find that sometimes I have had to delete a users fingerprints and re-add them. There must be something going on where the software believes that the user has changed their fingerprints.
• I have on occasion come across a person where the reader was unable to create fingerprints for that user. It would be interesting to see if the sensitivity of the 4500 reader could be improved on.
• I find that using the DigitalPersona software makes the users ultimately forget their passwords. Maybe every once in a while the software could require the user to type in their Windows password to help them remember it.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

It is wonderful for multifactor authentication and gives us many options for what we use to authenticate. All of our users use it and it is engrained into our group policies and people would be very disappointed if it went away.

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I think there are still fundamental enhancements needed to be added to the management consoles and I think there ought to be a Centralized, Windows Based "Thick" Management Application instead of individual utilities which vary from MMCs, Scripts, Wizards, etc.

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Extremely poor; I've never encountered such. Professional Services completely dropped us for months. Crossmatch tech support seems like it has 3 techs tops! No response to emails, calls, the absolute worst! I will never recommend DP to anyone.

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Could use tools to audit license usage at a more granular level as to allow an administrator to free up licenses from users whom seldom use their biometrics to login.

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In our country, the subscriber management platform is not eligible since each cell phone operator opts for a particular brand, that is, we have not had an option, although we have no complaints about the platform, we feel comfortable using it. I know of other management platforms used by other operators and they are really all very well designed, but we all know about CISCO's track record in the market, which adds additional value.

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We have used One Identity for software tokens. The Defender software tokens were originally included with our bundle and work pretty well for integration into the AnyConnect VPN client with Cisco. All that said, we use the two products for different applications and DP does what it does very well.

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• We saved an average of 14% on device connectivity costs
• We have an almost 99% uptime thanks to CJ.

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• I'm happy to say I'm not involved in budgeting or finance, but the financial benefits are easy to state: Less helpdesk time - helpdesk staff don't have to spend time resetting people's passwords.
• Users don't have to wait for Helpdesk to get around to helping them log in.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info