HID DigitalPersona

HID DigitalPersona
Formerly Crossmatch

About TrustRadius Scoring
Score 7.9 out of 100
HID DigitalPersona


Recent Reviews

HID DigitalPersona Review

8 out of 10
January 17, 2022
Medical staff needed a way to quickly log in to computers. We added card readers and HID DigitalPersona software. Our existing employee ID …
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A great biometric solution

10 out of 10
February 07, 2021
We are working to push out Digital Persona to all departments within our organization. It has helped us to maintain secure passwords for …
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HID DigitalPersona


On Premise
per user per month

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Product Details

What is HID DigitalPersona?

The HID DigitalPersona multi-factor authentication software offers a new way to provide authentication services to users. Whereas traditional 2FA/MFA solutions are stuck on “what you have/what you know”, DigitalPersona leverages an array of authentication methods to access public and corporate network resources. Enterprise users can gain access to their cloud applications, such as Microsoft 365, VPNs, corporate networks, Windows desktops, and Citrix applications . Consumers can confirm their identity and authenticate transactions.

Balancing security and usability, HID DigitalPersona boasts one of the widest arrays of authentication factors in the industry. This includes one-time passwords, mobile-based push, smartcards, security keys, risk- and context-based methods, and biometrics, such as fingerprint, face, and behavioral keystroke.

HID DigitalPersona Videos

HID Global product experts walk through the admin and end-user views of the DigitalPersona UI with a robust mix of deployable authentication factors. See how the solution addresses single sign-on, multifactor authentication, cloud applications and mobile security.
First Hand: HID DigitalPersona Offers Top Level, Easy Security to an IT Support Company

HID DigitalPersona Downloadables

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HID DigitalPersona Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesMost Countries except companies included in US Embargo


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Frequently Asked Questions

What is HID DigitalPersona?

HID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and applications.

What is HID DigitalPersona's best feature?

Reviewers rate Usability and Support Rating and Implementation Rating highest, with a score of 9.

Who uses HID DigitalPersona?

The most common users of HID DigitalPersona are from Mid-sized Companies (51-1,000 employees) and the Banking industry.

Reviews and Ratings




(1-25 of 68)
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Dave Fromdahl | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using HID DigitalPersona primarily for multifactor domain authentication on workstations across our entire organization and are using it a little bit for password management. With this, it allows very quick access to our desktops without compromising the complexity of our passwords. It also cuts down on the IT department constantly having to reset forgotten Active Directory passwords and saves time when it comes to resetting their own forgotten passwords to websites and applications.
  • Extremely good at domain authentication
  • Extremely good at security
  • Great at multifactor authentication
  • Biometric authentication
  • Password manager; credentials for websites must be set in IE, not Chrome or Firefox
  • Nothing can be done about it, but you must understand Active Directory and Group Policy to use this product
  • It is a little difficult to contact tech support but once you do, they are very good
Very good at domain authentication, MFA, etc.
We use HID DigitalPersona password manager to log into our accounting and utility billing software if that is what is being asked. It is just password substitution, though. It just makes access easier, not necessarily more secure. We also use the password manager via biometric login to access our bank accounts and such.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Integrated with AD where our users use fingerprint readers to log into computer and web applications (password manager).
  • SSO (form based authentication)
  • integrate with AD to log users into computer
  • somewhat ease of use for users
  • very little updates is required
  • fingerprint readers are expensive and need maintenance; doesn't support fingerprint reader that comes with a laptop like Dell
  • should require installations on domain controllers
  • software is not as intuitive (end users and management)
  • software license assignment/removal is manual process
  • software upgrades on a domain controller are recommended to use their professional service
Well suited: for users who don't mind saving their own password for web applications, don't mind cleaning fingerprint reader Less suited: non-technical users, ease of SSO application management and integration
It was more for password management than for application protection.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Medical staff needed a way to quickly log in to computers. We added card readers and HID DigitalPersona software. Our existing employee ID cards were compatible with both. It was easy to link their ID cards with the software, a one-and-done setup for each user. After that, just a quick scan and they are logged in. MFA is in the form of 4 digit number for first-time login of the day. After logging in, a card scan gets them to the desktop quickly.
  • Logs users on quickly.
  • MFA for security (4 digit code in addition to card scan for the first login of the day).
  • We have multi-user logins on the medical floors and HID DigitalPersona really helps speed the login process.
  • We have a lot of employee turnover. Recovery of license could use a little streamlining. Currently a manual process.
  • Other than that, the product just does what it does. Kind of set it and forget it.
Well suited for multi-use computers. Not as helpful for singe use computers. It would be just a luxury item.
All PHI (Patient Health Information) applications as well as any and all systems and applications the user has access to. Security of PHI in the health system is paramount.
Score 5 out of 10
Vetted Review
Verified User
Review Source
We use HID DigitalPersona for fingerprint enrollment at our organization, it's only being [used] by our department to ensure there is another layer of security. These fingerprint readers are great, being incredibly accurate, solidly built, and including a good 6 ft or more USB cable.
  • Works well with Linux Ubuntu
  • An asset to the business
  • Great biometric solution
  • Better driver availability
  • Do not buy this unless you know what you are doing
  • Basic, no frills, fingerprint reader
Does not work without drivers. Unless you have an established system that has drivers or paid support, you will not be able to use this. It does not come with software and will not work on Windows 10 without drivers.
We use Windows authentication for certain users that belong to a specific security group that has some restricted access permission.
Score 8 out of 10
Vetted Review
Verified User
Review Source
HID DigitalPersona (formerly Crossmatch) is being used by many teams across the organization, however, not across the whole organization for now. HID DigitalPersona helps us with simplifying multiple logins and application logins which makes it easier for teams to manage logins on their devices with higher efficiency and speed.
  • Simple and easy to setup
  • Integrates with windows login on any computer and laptop
  • Easier to manage and administrate for the admins
  • Not so easy and useful to integrate with third party applications
HID DigitalPersona is highly suited for integrated Windows login; it makes it easier to manage and administrate. HID DigitalPersona is not very useful for integrating with third-party applications, but it makes the windows login integration easier and more convenient for everyone who is working on the device for work.
Score 7 out of 10
Vetted Review
Verified User
Review Source
HID DigitalPersona is being used for multiple facilities' nursing staff and other departments that access multiple systems. The HID DigitaPersona application allows users to better manage multiple application logins and simplifies workstation and application login speed.
  • Simple user interface
  • Easy to set up
  • Easy to manage multiple credentials
  • Remove client dependency on dot net
  • Improve user credential lockout password reset
  • Improve and simplify compatibility with Citrix environments (requires specific installation sequence with Citrix client)
HID DigitalPersona is well suited for organizations with multiple applications. HID DigitalPersona does have specific requirements for Citrix client environments that require care in installation and troubleshooting.
We are only using HID DigitalPersona for user convenience.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Two departments right now, whole organization down the road
  • Many options for the second factor
  • Integrates with AD
  • Good support
  • Painless on boarding
  • Cost?
It is well suited for an organization that needs many options for the second factor.
Just Windows logon right now
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are currently using Digital Persona for MFA with the biometric readers. This solution has changed how we do password resets. This has drastically reduced the time it takes for us to complete these password resets and has also allowed us to be more secured with our network and applications logons. This solution has also provided us with some insight into how our users work and lets us know that our users were not afraid of change. They were also able to adapt to this new solution easier than we thought. Due to the application being well programmed, the rollout of this product went smooth as well.
  • Updates
  • Release version
  • Tehcnology
  • MFA
  • Account representative contact. We would like to hear more from our vendor.
  • Communication on new releases.
  • Communication on product upgrades.
  • New offers.
Digital Persona is well suited for our environment. With the utilization of the password manager and the biometric readers, our users feel more at ease knowing that their passwords are more secure than ever. By using the biometric readers for MFA purposes, our users are engaged with our systems more and creating more complex passwords. The only time we have seen this solution not be well suited in our environment for the way we utilize it is when a user does not want to provide their fingerprint for their security.
Currently, we use this application as more of a secure password vault with biometric capabilities. There are several third-party applications that we use this software to protect. We also have built templates that will work with various websites that our organization utilizes. This gives the user ease of access to those resources via their finger on the reader. Hence, reducing the time it takes to log into these applications.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it in our Police Department. We had to have a way for users to use two-factor authentication at the Windows login prompt in order to solve CJIS requirements.
  • I integrates into Windows at the login screen, unlike most other products.
  • Easy to administrate biometrics, SMS, Authenticator apps for smartphones, etc.
  • Gives avenues for Service Desk personnel to help users login if needed.
  • Difficult to log in with a local administrator account. We have to boot into Safe Mode and disable DigitalPersona.
  • DP has not ever worked with Dell integrated fingerprint readers.
I looked at a few different products at that time, and DP handled the Windows login screen the best overall. Plus the price was excellent for all that was included (Biometrics, proximity cards, Authenticator apps, etc).
All CJIS applications in our Police Department are protected and that helps us with compliance. As the officers would not be able to login to interface with their computers at the Operating System level, all applications on their mobile patrol computers are protected. Some are local web, some are cloud-based, and some was even legacy mainframe... without authenticating through DP, none were available.
Score 5 out of 10
Vetted Review
Verified User
Review Source
HID Digital Persona is being used by all staff at our current organization. We deploy password templates to our users for several of our applications and have biometric fingerprint readers deployed to all staff. Overall, I would say that the password manager and fingerprint readers work really well. Most issues with the fingerprint readers are resolved by cleaning the lens on the top of the reader. One annoyance we have with the Digital Persona application is the icon that is displayed above the password field routinely covers other buttons up, making it difficult to click without trying to move the icon or finding a tiny space to click the correct button.
  • Password management works really well.
  • Fingerprint readers rarely have issues.
  • Deploying templates for particular applications is fast and easy.
  • Technical support's answer to all issues seems to be to upgrade.
  • Digital Persona's icon covers other toolbars and icons.
If you need a biometric reader and a password manager in several applications with templates, this works well. If you are needing to use this in Chrome, the extension does not work so well. Most of our issues have come up with the Chrome extension and this can be cumbersome to keep updated, particularly in a provisioned environment.
We are using this with Windows logon, a large number of browser-based applications, Citrix, our COR application, and many more that I am just not able to come up with at this time. This has always worked great in IE and Edge, but the reliability suffers with the Chrome Extension.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are working to push out Digital Persona to all departments within our organization. It has helped us to maintain secure passwords for our users while still making it incredibly easy to log in across multiple workstations within the organization. This also allows our users to set stronger passwords for applications and web-based logins, without the need to remember what they set. Just scan their finger and log in!
  • Fingerprint-based authentication
  • Password storage
  • AD synchronization
  • License tracking
DigitalPersona has been a great help, especially in departments where users do not have permanent workstations and tend to move around a lot. We have had some issues with the Chrome extension not always working as expected, but we believe we have the issues worked out and now working.
Web-based applications, desktop-based applications, and Windows AD logins.
Parsram Rajaram | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use it primarily in our Public Safety departments for two-factor authentication. This allows us to provide the necessary security for these critical departments. It also allows us to comply with audit requirements as needed by different agencies. The hardware and software solution is an important part of our Cyber Security posture.
  • Enrollment of fingerprints is easy.
  • Software install and deployment is relatively painless.
  • False positives are low.
  • The readers are constructed well.
  • Integration with third party applications.
The solution is solid. However, there are "modern" 2FA solutions that are more nimble than Crossmatch. As an example, most users would prefer to have a push notification sent to a smartphone for second-factor authentication. We have tested Cisco DUO and find this solution to be more attractive from a usability perspective. It allows for two-factor authentication without having to rely on a physically connected biometric reader.
The product is primarily used for Windows authentication. We also use it for web applications.
Owen Heuston | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use DigitalPersona throughout the whole bank, from retail all the way to executives. It works for us because it allows the users to quickly log into machines by using the U.are.U.4500 biometric reader. The DigitalPersona software adds an extra layer of security where if a users' password was stolen, it is impossible to copy their fingerprint.
  • Provides an extra layer of security, each person has a unique fingerprint.
  • Allows users to quickly log in to or switch computers on the fly, much faster than typing in a password.
  • Can be used with all kinds of programs. We utilize it with any program that requires authentication, and you can modify the software to work with several applications.
  • I find that sometimes I have had to delete a users fingerprints and re-add them. There must be something going on where the software believes that the user has changed their fingerprints.
  • I have on occasion come across a person where the reader was unable to create fingerprints for that user. It would be interesting to see if the sensitivity of the 4500 reader could be improved on.
  • I find that using the DigitalPersona software makes the users ultimately forget their passwords. Maybe every once in a while the software could require the user to type in their Windows password to help them remember it.
It is great for Windows authentication and works with many other applications. In fact, the FDIC was here this past week and they were impressed in our utilization of the DigitalPersona software. It does add an extra level of security here at the bank and that is very important considering all of the financial data that we have here.
We are mainly utilizing the DigitalPersona software on all workstations at every branch of the bank. It is used mainly for Windows log-ons but is also utilized for several financial applications. Protection of financial records is extremely important at the bank. Users can also create logons utilizing the DigitalPersona software themselves for other applications that they use.
Lisa Tolan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We currently use Digital Persona Altus in our enterprise environment with over 500+ computers and up to about 800+ users. We implement biometric (fingerprint) access for all computer authentication in the network and for some managed applications that require enhanced security measures. We are about to roll out token authentication for a few departments that are now requiring improved measures of secure access and authentication of users.
  • Biometric Authentication - easy to set up and manage. Simple to deploy and enrollment of users.
  • Managed Passwords - The ability to require specific applications to use two factor authentication or even fingerprint only is a very useful tool.
  • Software OTP - The new features of Altus including the OTP tokens - for use with your mobile phone app is particularly handy.
  • Licensing - We find that licenses are used or allocated for users that won't even use the Altus authentication, bring about wasted costs of excessive and unnecessary licensing.
  • The biggest con so far has been the inability for technical support or the Crossmatch company to provide specific compatible hardware to use with the smart card or proxy authentication. We have yet to find a compatible solution to implement this and their support has been useless so far.
Well suited for any office that handles any PII or sensitive data, as well as any office that performs cash handing or financial transactions. We strictly enforce biometric authentication for all Human Resources, Treasurer, Finance, Purchasing, and Collector offices within the county.
All our platforms are pretty much Windows 7 desktops, in-house applications, and some proprietary applications specific to a department. We also utilize the kiosk setup for public users for public information lookup. This allows the department users to log in with their credentials (fingerprints) to reset any software or windows for the general public or to reboot the machines, reducing the calls for IT to assist with lockouts.
We have never had an issue with technical support from Crossmatch, Digitalpersona or HID :) They go above and beyond to assist and troubleshoot issues.
Software is easy to figure out and install. If you have a base knowledge of MS Active Directory and Group Policy, this should be a breeze.
Christopher McCarthy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
In today's ever security conscious world we have too many usernames and passwords to manage. Our IT department wanted help the users in our organization stay secure. As many users without a security management system would just write down their passwords near their workstation, save a text document, or a spreadsheet, we knew we needed to provide an easy solution. We offered DigitalPersona to most of our organization, those that manage lots of logins and those that move around the organization often. This provided two solutions to us: One, eliminating unsecure password lists. Two, allowing faster processing of credentials via biometrics for those that enter passwords often.
  • Easy for our users to register their fingerprints without IT hand holding. (Sorry for the pun).
  • Fingerprint accuracy. We have never had any issues with accuracy.
  • Some use the password manager without the biometrics as it is fully functional password manager without the authentication piece.
  • I wish there was a way for DigitalPersona to recognize when a webpage has changed a header. As it works now if a login page address or header changes then DP doesn't know you have a saved password for the site. This requires editing the current entry or creating a new one.
  • Not sure if this has been fixed in the most recent version, but we have had issues with deleting AD accounts before deleting the license and fingerprints associated with it. This resulted in the license being tied to a user no longer employed and no way to remove it without technical support.
  • The newest version is slow to open the password manager.
We have a few users start with DigitalPersona and then stop using it. The cases generally involved 1 or 2 things. One, dry skin or smooth fingers have caused some problems with the readers detecting the user's finger print. When the reader became hard to use the user stopped using it. Two, users didn't need to login to a variety of systems. Users that don't enter credentials throughout the day didn't find much value in the system since they generally logged on in the morning and after lunch and that was all.
A variety of websites, web apps, and our electronic medical records. With so many web applications and various requirements for unique passwords, having DigitalPersona track the user's logon information verse a separate password manager or sticky notes, has added a lot of peace of mind to IT staff. We don't have to worry about poorly stored passwords on notes or unsecured files.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We currently use DigitalPersona for biometrics, single sign-on, Multi-Factor Authentication, and password management. Their product allows our users to sign on to their computer and applications using their fingerprint. Their product allowed us as an information technology [company] to force our users to use stronger passwords (fourteen character passwords) and allowed us to use a centralized password management application. With DigitalPersona our organization now has more secure passwords, easier access to applications, and a password management solution.
  • Application / AD Integration
  • Simplicity of application
  • Their solution solves multiple problems
  • Easy Upgrades
  • Implementation is difficult, this is more to due to the applications than DigitalPersona. (all applications are not created equal)
  • Native Two-Factor support (client less two factor support)
  • Laptop biometrics support
It is probably more appropriate for departments that have multiple applications and where productivity is essential (a call center for example). However, every employee would benefit from this, just some groups might benefit more. If a user goes between 5 workstations or applications every day then saving that user the 15-30 seconds it takes to log in will benefit that individual more than a user that only logs into one computer once a day.

Enrollment is easy and IT departments benefit greatly because passwords are not a lot easier to manage.
Windows AD, internal applications, web pages, MFA for administrator accounts, and digital personal is acting as our Password Manager solution. We are now using DigitalPersona as the MFA token for multiple applications; VPN remote access, network access, elevated access on servers, etc. DigitalPersona supports multiple MFA methods from physical keyfobs, Fido key, but we primarily just use the DigitalPersona app.
Mauro Carrillo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We made the decision to purchase the solution after a close evaluation of this product. We are currently using the biometric devices for network authentication and to allow users to login to their applications/websites using their fingerprint scanning device. It allows the users to login and authenticate without having to type their user name and password. It's also used as a password manager tool in the environment. The software manager is very intuitive and user friendly. Enrolling the fingerprints is a very easy process.
  • Network/Windows login authentication
  • Password Management
  • The Implementation process needs improvement. Working with an engineer that is not familiar with the network environment can cause some issues and delays.
  • Technical support doesn't have all the answers and can take a long time to get back to you on open tickets.
In the business world, it's a very useful tool to allow users to manage their passwords more efficiently. I wouldn't recommend this to any organization with lots of custom applications. It works well with most basic applications and web login sites. But custom applications require additional configuration from their developers and most are not supported.
The product does not work well with custom based applications. We're using it for Office365, in-house applications and thin client (web-based apps). Some of these include thin client (web-based) applications, thick client apps, cloud based apps, and any other critical system application that could potentially have any non public information.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Across the whole organization. It helps employees keep track of passwords and easy access for logging into the computer/site.
  • Easy login access. No need to look for password as DigitalPersona does that for you.
  • Its biometrics (finger reader).
  • Password Keeper
  • Safe and secure
  • Ability to access more website to save passwords.
  • It gets dirty fast. Since it is Biometric if fingers are dirty it won't read them.
It's great when you can't find a password and you need to login ASAP. DP is there to assist. When you have so many employees and the first of the month comes and they have to change their passwords, DP saves it for them for easy access next time they login. Finger reader doesn't always read your finger if your finger is dirty or the product is dirty. It's a hit or miss at times.
We use the application in the Banking field. Example: Jack Henry, Online websites and VMware vSphere Client.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have used Digital Persona for almost a decade to manage security across our organization. We have found that the ability to integrate it into our Active Directory as well as industry-specific applications has allowed us to up our security, lessen support with respect to forgotten passwords, and worry less about shared passwords or allowing access to forbidden applications.
  • Strong passwords without increasing support load on IT Staff.
  • Flexible password requirements for different levels of authentication.
  • Doesn't integrate easily with all browsers.
  • Would like more biometric functionalities (facial recognition, etc.).
It works very well with a stable workforce with low to moderate turnover. Although user setup is relatively streamlined, Digital Persona wouldn't be nearly as effective in an environment with high turnover or many independent contractors requiring access to different applications and environments inside of the organization.
We use DigitalPersona for Windows login, Office 365 management, legacy SCADA applications, AWS, in-house built Java-based applications, mobile device application management, and too many browser-based logins to count.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Currently in Pilot.
  • Ease of use.
  • AD integration.
  • None I can think off.
Overall happy with it. Still in Pilot so hard to give an example where it functions less appropriately. Only time will tell how it fairs. But overall we have been happy with it. Now that we are getting new laptops with biometrics scanner build into it. So we will see how it fairs.
All internal and external web applications.
May 27, 2019

Solid SSO Solution

Score 8 out of 10
Vetted Review
Verified User
Review Source
DigitalPersona is being used across the entire organization for SSO to third-party apps.
  • Quick and easy authentication.
  • Straightforward Active Directory integration
  • Silent solution.
  • Upgrading or attempting to contact sales. We are trying to upgrade now and are still not in contact with anyone after two weeks of pings.
  • User forums and support knowledge bases. The self-support is lacking.
  • DigitalPersona only works with Microsoft IE in our environment. We are increasingly moving away from IE and using Chrome or Firefox due to the number of issues we experience with IE. DigitalPersona should work with all major browsers.
We use DigitalPersona for company end-users. We do not use it for customer authentication, as they are not tied to Active Directory.
Windows, Fiserv, approximately 25 vendor websites, credit card processing, loan, and account origination (service bureau), online banking, and our in-house core processing system.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Used at Point of Sale for cashiers (logging in) and customers (associating themselves with transactions and accessing tokenized credit cards).
  • Quick user switching.
  • Easy enrollment interface.
  • Some types of people have consistently hard times having their fingerprints read by the reader.
Suited for Point of Sale, especially in PCI compliant situations with high security, fast-user switching on shared computers, and high-speed customer service environments.
Point of Sale (ECRS Catapult).
Score 10 out of 10
Vetted Review
Verified User
Review Source
We just have one department using it for their specialized software, to verify that it is them and to validate each step of a process.
  • Logs into Windows desktop.
  • Install was slick.
  • Support during install was excellent.
  • After the original appointment, we kind of stopped hearing from them. They have said that they just got acquired.
For us, it is well suited to allow the user to authenticate themselves without having to type their password. They have an application that could require up to 20 authentications during one process, so it saves time.
The third-party application is the main reason we got this. Like I mentioned before, I hope to get more out of it by using it for more applications.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Digital Persona is used to speed up the login process for transactions processed by the application operators as well as to collect biometrics (fingerprint) for customers. In addition to that, in both (operator or applicant) processing of fingerprints, we use Digital Persona to store, match and compare fingerprints as to avoid fraud on the operator side and the applicant side.
  • Digital Persona does particularly well on fingerprint matching to authenticate users' credentials via Fingerprint against Active Directory.
  • Digital Persona does well on providing active directory tools for troubleshooting problematic fingeprints.
  • DigitalPresona provides intuitive wizards for enrolling, re-enrolling and un-enrolling users' fingerprints from active directory.
  • Digital Persona authentication process is quite fast. It takes less than 1 second from the time one captures the fingerprint to the time the user is authenticated.
  • Digital Persona does not have a granular auditing method for generating reports of active users and the last time a specific user or users were last successfully authenticated or attempted to authenticate in active directory. This functionality can provide significant value to customers, especially for customers where the number of licenses ranks in the thousands. This would allow customers to revoke a license from users who do not use their fingerprint for authentication.
  • Digital Persona does not have the ability to purge stale fingerprints to free up licenses that have been assigned to users who do prefer not to use their biometric login, users who have left the company or moved on to a different department. Having the ability to purge stale users' biometrics (and licenses) can potentially save customers licensing fees.
  • Digital Persona does not have the ability to run reports for stored biometrics. It could potentially prove useful to be able to run reports of say 5000 users and have a breakdown of fingerprint quality spectrum. This could potentially alleviate administration overhead by identifying stored problematic low-quality fingerprints for users.
  • Digital Persona should have its own GUI Based Administration Utility to have one central point of administration including identifying which accounts have not used fingerprint login as to free up unused licenses, license reporting and type of DigitalPersona Feature used.
Digital Persona is well suited for situations where auditing is required for processed transactions on internally written applications and to automate and speed up authentication of users who must repeatedly log into a system or application throughout their work day. Digital Persona is less suited for scenarios where user authentication throughout the day is minimal as this does not justify the fingerprint reader or the licensing expense for each user.
We are using DigitalPersona to protect Windows based systems and in-house web-based Microsoft .NET applications. The DigitalPersona platform does extend to Unix/Linux but for our implementation requirements, we initially did not need their alternate solution but we now have a Unix/Linux implementation and having DigitalPersona's versatility paid off by allowing us to incorporate and extend the usage and close the gap between Windows & Unix Systems, allowing our applications to exchange biometric data between multiple platforms.
We always get escalation to Enterprise Support and software engineers are always available to resolve our custom requests.
I think there are still fundamental enhancements needed to be added to the management consoles and I think there ought to be a Centralized, Windows Based "Thick" Management Application instead of individual utilities which vary from MMCs, Scripts, Wizards, etc.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it as a single authentication software across the entire organization.
  • DigitalPersona provides fast and accurate support. When looking for a solution to a problem, their support team knows exactly who to engage with in order to give us our fastest results.
  • Because the software is encrypted in our Active Directory, changing out a user to a new workstation is simple. We just install the software, and then re-add the users finger prints. All of their passwords are safely and securely stored and come right back once the user is identified.
  • I tested the Altus product on the new Microsoft Surface keyboard with a finger print reader, and it does work.
  • DigitalPersona Altus can make their renewal process better. Last time we had to renew, we did not get a notification to renew, and actually had to reach out to Crossmatch after we tried to get support and found out we were out of warranty. We would have easily paid our renewal, if we knew that the expiration was coming.
In a Microsoft Windows Active Directory network that has users who log into various websites with ever changing passwords, DigitalPersona Altus makes it simple for the user to manage getting access with just a finger print.
We use DigitalPersona Altus to get into our main website, log into our timeclock website, access the myriad of other websites our staff needs to get into, etc.
I rarely get support tickets related to Alrus