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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Secure Network Analytics

    Score9 out of 10
    N/ACisco Stealthwatch is a network behavior analysis product based on technology acquired by Cisco with its Lancope acquisition in 2015.N/A

    ConnectWise Automate

    Score8.4 out of 10
    N/AConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

    $700

    Pricing
    Cisco Secure Network AnalyticsConnectWise Automate
    Editions & Modules
    No answers on this topic
    Agents
    $1.00-$6.00
    per month/per agent
    Implementation Fee
    $700
    Offerings
    Pricing Offerings
    Cisco Secure Network AnalyticsConnectWise Automate
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Cisco Secure Network AnalyticsConnectWise Automate
    Considered Both Products
    Cisco
    No answer on this topic
    ConnectWise
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    12 Answers
    86%
    Would buy again
    18 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    11 Answers
    95%
    Delivers good value for the price
    19 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    12 Answers
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    12 Answers
    85%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    92%
    Implementation went as expected
    11 Answers
    73%
    Implementation went as expected
    11 Answers
    Features
    Cisco Secure Network AnalyticsConnectWise Automate
    Application Performance Management
    Comparison of Application Performance Management features of Cisco Secure Network Analytics and ConnectWise Automate
    Feature
    Cisco Secure Network Analytics
    -
    Ratings
    ConnectWise Automate
    8.5
    1 Ratings
    18% above category average
    Virtualization monitoring00 Ratings8.01 Ratings
    IT Asset Discovery00 Ratings9.01 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Cisco Secure Network Analytics and ConnectWise Automate
    Feature
    Cisco Secure Network Analytics
    -
    Ratings
    ConnectWise Automate
    7.4
    22 Ratings
    4% above category average
    Remote monitoring00 Ratings10.022 Ratings
    Network device monitoring00 Ratings8.021 Ratings
    Activity Monitoring00 Ratings8.01 Ratings
    Management Tasks
    Comparison of Management Tasks features of Cisco Secure Network Analytics and ConnectWise Automate
    Feature
    Cisco Secure Network Analytics
    -
    Ratings
    ConnectWise Automate
    7.8
    22 Ratings
    15% above category average
    Patch Management00 Ratings10.021 Ratings
    Policy-based automation00 Ratings9.022 Ratings
    Remote Access
    Comparison of Remote Access features of Cisco Secure Network Analytics and ConnectWise Automate
    Feature
    Cisco Secure Network Analytics
    -
    Ratings
    ConnectWise Automate
    8.0
    1 Ratings
    13% above category average
    Attended device access00 Ratings10.01 Ratings
    Unattended device access00 Ratings8.01 Ratings
    Mobile device access00 Ratings5.01 Ratings
    Virtual device access00 Ratings8.01 Ratings
    Multiple-display support00 Ratings9.01 Ratings
    Multiple concurrent sessions00 Ratings8.01 Ratings
    Best Alternatives
    Cisco Secure Network AnalyticsConnectWise Automate
    Small Businesses
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    Panda Systems Management
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    Medium-sized Companies
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    N-able N-sight RMM
    Score7.4 out of 10
    Enterprises
    No answers on this topic
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco Secure Network AnalyticsConnectWise Automate
    Likelihood to Recommend
    9.5
    (14 ratings)
    10.0
    (59 ratings)
    Likelihood to Renew
    8.0
    (2 ratings)
    10.0
    (4 ratings)
    Usability
    7.3
    (1 ratings)
    9.0
    (5 ratings)
    Availability
    8.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    -
    (0 ratings)
    3.0
    (4 ratings)
    Support Rating
    7.9
    (2 ratings)
    7.0
    (14 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (3 ratings)
    Implementation Rating
    7.0
    (2 ratings)
    5.0
    (2 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    8.0
    (2 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Cisco Secure Network AnalyticsConnectWise Automate
    Likelihood to Recommend
    Cisco
    Few products operate off the Netflow or RAP/SPAN traffic versus the endpoint. Of those products, many operate from the aggregate traffic of uplinks/downlinks, whereas Secure Network Analytics focuses on viewing all traffic to give per-endpoint comprehensive data analytics. SNA is a great product for network visibility and detection, and to preserve that focus, other options such as remediation or quarantined are deferred to other products in the security ecosystem. SNA uses Machine Learning models to determine traffic behavioral compliance, which is a double-edged sword. On one hand, it mitigates zero day attacks changing traffic patterns, but conversely, it requires training to know acceptable traffic patterns. Unfortunately, many adopters of SNA do not spend the time giving it the user input and so the ML models never gets the correct weights and parameters to work from.
    Incentivized
    Read full review
    ConnectWise
    I recommend it to all IT colleagues; regardless of the size of the PCs with which you work most of the time, the application allows connection stability between computers that make it possible to continue working or taking care of the infrastructure from afar.
    Incentivized
    Read full review
    Pros
    Cisco
    • A silent tool.
    • A great way to get visibility of all the conversations of the network.
    • Easy to find out the internal and the external threats.
    • Easy to track performance.
    • Network monitoring is very easy to understand and control.
    • Attacks can be easily detected along with encrypted traffic.
    • Historic records of the attack and reports make it even better.
    Incentivized
    Read full review
    ConnectWise
    • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
    • Computer/server monitoring with thresholds and warning
    • Search - tracking down computers when you have many by name, logged in user, IP
    • End user ticket raising is built into the tray icon which make access really easy
    Incentivized
    Read full review
    Cons
    Cisco
    • Some of the jobs can be difficult to setup until you know how they were designed
    • Unless coupled with other Cisco products, you may not get all of the information you would like to have
    • If you have a network that already has many issues it may take a lot of time to see the value in the product; it would take time to weed everything which this product will detect for you to use it to find that needle in the haystack
    Incentivized
    Read full review
    ConnectWise
    • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
    • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    Cisco Secure Network Analytics is a fantastic tool, but does require some setup and upkeep which may turn off smaller IT Security teams. However, once all the flows are set up and the product is functioning with the proper rules, the insight into your network is fantastic. For us, the product has a significant ROI and will be a product we keep up on.
    Incentivized
    Read full review
    ConnectWise
    The primary reason for this rating is that ConnectWise Automate is currently so integral to our operations that moving away would involve more man hours than we would realistically have to invest. However, ConnectWise Automate is also completely capable of meeting all of our business needs and customizable to the point where if something is not meeting those needs out of the box, it can be modified to do what we want. From only installing software on machines if a different software package exists, to push a new version of that software is available, to check if credentials for user/machine have been updated to our new standards and then updating them if they have not, ConnectWise Automate is capable of doing everything we ask of it.
    Incentivized
    Read full review
    Usability
    Cisco
    Strong and complete tool which gives comprehensive methods to discover cyber security incidents and prevent data leakage. In case of common use of Cisco StealthWatch and Cisco ISE, you will receive [the] ability [to] not just discover cyber security incidents but also dynamically respond to them. This makes StealthWatch one of most valuable products through[out] [the] whole Cisco Security product portfolio.
    Incentivized
    Read full review
    ConnectWise
    Basic use of the product is fairly easy. Information about the machines you manage can be found in customizable dashboards, which can be unique for each user, and, therefore, properly suited to the users' needs/job function. This is not a 10 because some of the interfaces are very clunky (Patch Management), and some features are not intuitive and not well documented (reporting). Scripting and Patch Management have a fairly steep learning curve (For structure in patch management and syntax in scripting), but once learned, they work well.
    Incentivized
    Read full review
    Reliability and Availability
    Cisco
    I would rate Cisco Secure Network Analytics’ availability as 8 out of 10. The platform is highly stable and reliable, with users reporting minimal downtime and consistent performance once the system is properly deployed and configured.
    Incentivized
    Read full review
    ConnectWise
    No answers on this topic
    Performance
    Cisco
    No answers on this topic
    ConnectWise
    It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
    Incentivized
    Read full review
    Support Rating
    Cisco
    Overall winner because it exceeds our expectations by answering all our requirements and at the same time empowers our operations thru other built-in capabilities it has. Visibility is a key to security operations and Cisco StealthWatch really gives us a magnifying glass to check all logs in the network for threat intelligence and threat hunting.
    Read full review
    ConnectWise
    ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses. It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
    Incentivized
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    Online Training
    Cisco
    No answers on this topic
    ConnectWise
    The Online training has been re-done and needs a lot more work. When you look at training in different roles, it shows a lot of the same topics but no explanation to what is different about them. Several times that topics are the exact same, but they make you re-take the same information for a different topic, instead of marking that you have already completed that portion of training.
    Incentivized
    Read full review
    Implementation Rating
    Cisco
    Implementation of the product can be tedious, especially fine tuning its rules to customize it to your environment. However, after that is done, CSNA is a very useful and flexible product that would enhance the security posture of any corporate network.
    Incentivized
    Read full review
    ConnectWise
    Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
    Incentivized
    Read full review
    Alternatives Considered
    Cisco
    I wasn't involved in the decision-making when it happened. It was a couple of years ago, but I can't think of the vendor's name. They used to be here at Cisco Live. But it was another NetFlow vendor, but they were strictly NetFlow and all they did was just a net flow and the Secure Network Analytics has like some of the security anomaly detection stuff built into it. And that was kind of a deciding factor of wanting more of the security focus of the net flow. The net flow was a bonus, but the security stuff was what we were looking for.
    Incentivized
    Read full review
    ConnectWise
    I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself likely pick Continuum if I had to make a on the spot choice.
    Incentivized
    Read full review
    Return on Investment
    Cisco
    • It is a little pricey - in my organization, with budget cuts, I eventually had to replace it with an open source product (NTOP). While it works well for visibility, it simply isn't the same. If you can afford it, don't bother looking anywhere else - just get it.
    • Being able to detect, pivot out, and remmediate from one console was awesome.
    Incentivized
    Read full review
    ConnectWise
    • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
    • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
    • We found the pricing to be very competitive.
    • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
    Incentivized
    Read full review
    ScreenShots

    ConnectWise Automate Screenshots

    Screenshot of Monitor: Find problemsProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot