A fair RMM with some strong automation, but challenging to learn.
February 03, 2021

A fair RMM with some strong automation, but challenging to learn.

Erik Metzler | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Automate (formerly LabTech)

We use [ConnectWise Automate (formerly LabTech)] to manage and monitor client end points, as well to provide automation. We integrate it with ScreenConnect, ConnectWise Manage, and ITGlue. Automation is one of the major functions it performs for us. With it we can push other tools like Logic Monitor, ScreenConnect, AutoElevate and DeskDirector. We also have it send alerts to our ticketing system for reactive support.
  • Automation
  • Monitoring
  • Configuration reference
  • Automation can be difficult to implement
  • Discrepancy between web and installed client.
  • Allows us to automate certain tasks, less employee time.
  • Been difficult to expand it's use to increase that automation
I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself likely pick Continuum if I had to make a on the spot choice.

Do you think ConnectWise Automate (formerly LabTech) delivers good value for the price?

Yes

Are you happy with ConnectWise Automate (formerly LabTech)'s feature set?

Yes

Did ConnectWise Automate (formerly LabTech) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ConnectWise Automate (formerly LabTech) go as expected?

I wasn't involved with the implementation phase

Would you buy ConnectWise Automate (formerly LabTech) again?

No

We heavily rely on it's automation and ability to run script for pushing additional tools and fixes to client end points. However, creating scripts is not particularly intuitive. We have only 1 person on staff that can setup scripts, and we have to use an outside vendor for more advanced work. We recently started using AutoElevate to handle UAC, and we have a script that allows us to push it to new client end points easily.

ConnectWise Automate Feature Ratings

Remote monitoring
6
Network device monitoring
6
Multiple Server Monitoring
6
Multi-device monitoring
6
Automated alerts and notifications
7
Patch Management
3
Service configuration management
4
Software and hardware inventory
8
Policy-based automation
4
Performance data reports
Not Rated
Customizable reporting
Not Rated
Data visualization
Not Rated
Risk analysis
Not Rated
Data backup and recovery
Not Rated
Antivirus and malware management
Not Rated
Adinistraor access control
Not Rated