Cisco ThousandEyes vs. Intel Deep Insight Network Analytics Software

It's a great tool for monitoring remote workers' connections. Great for monitoring the overall network. Routers, switches, collaboration, Cisco video endpoints, Great alerting tool that is built into Webex so that you receive alerts as things in your network happen. Great for monitoring connection to servers when you believe there could be latency or other issues.

Incentivized

• Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
• Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
• Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
• Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.

Incentivized

• Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.

Incentivized

We will definitely renew and maybe even extend our usage of ThousandEyes. We have been using ThousandEyes now for a couple of years and it has shown us major benefits. With the new options it offers for SD-WAN for us it is a no brainer to renew our current licenses

Incentivized

I'm happy with the monitoring part, now if you want to know the benefits cost related and usability I'm not the person who can answer that.

Incentivized

You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.

Incentivized

Simple Network Management Protocol cannot achieve what an agent-based monitoring solution can. Access layer testing gives you visibility into the user's endpoint. ThousandEyes is able to provide both telemetry and user experience in a bundled solution. The way that Cisco has built in the enterprise agents to their 9300 and 9500 switches has made exposure to the platform widespread.

Incentivized

• It's not about the ROI would be measured by "hey, how we can reduce that outage." That's a mission to you. That's our goal. That's when we brought this. Are we using this a lot? We use primarily, we use the thousandeyes three or four times a year when we have problems that are related. So it doesn't yield much value to us to be honest, but it's good because it can point out, but it's not even that much value to be honest.

Incentivized