Cisco ThousandEyes it's a must for UCaaS
March 02, 2025

Cisco ThousandEyes it's a must for UCaaS

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with Cisco ThousandEyes

We use Cisco ThousandEyes to monitor collaboration tools like Webex, Microsoft Teams, and Zoom in an international corporation. The main business problem we address is ensuring good quality in video calls and identifying network issues that can impact the user experience. With Cisco ThousandEyes, we can check network paths, latency, packet loss, and other key metrics to troubleshoot problems faster.

The scope of our use case is mainly to monitor and analyze performance issues related to video conferencing, helping us improve reliability and user satisfaction.

Pros

  • Synthetic traffic test
  • Unified communications quality information
  • Real user experience
  • Internet insights

Cons

  • IA features for analyzing data
  • Event identification
  • Data correlation
  • Voice test with more codecs
  • UDP support for WebEx dynamic test (ongoing)
  • Less time of Networking team analysis. Reduction of 70-80%.
  • It has a moderate learning curve, but when you understand its features, it becomes a powerful tool.
  • Due to start analyzing the network, initially you start with a big amount of problems you didn't realize before. So initially you will have a raise of network issues tickets that needs to be reviewed.
It is a similar product to Cisco ThousandEyes. Both solutions give good network monitoring and traffic analysis. But Cisco ThousandEyes works better with Cisco devices and has real-time alerts that are very useful. It also helps to see network problems faster and make troubleshooting easier.

Cisco ThousandEyes is also better for checking SaaS and cloud apps like Azure, AWS, Webex, etc. It has endpoint agents that show network quality directly from user devices. The web interface is simple to use, so the learning curve is not too steep. Also, it has many monitoring points around the world, making it easy to check performance outside the company network.

Do you think Cisco ThousandEyes delivers good value for the price?

Not sure

Are you happy with Cisco ThousandEyes's feature set?

Yes

Did Cisco ThousandEyes live up to sales and marketing promises?

Yes

Did implementation of Cisco ThousandEyes go as expected?

Yes

Would you buy Cisco ThousandEyes again?

Yes

Webex Calling, Microsoft Teams, Microsoft Teams Rooms, Webex Events (formerly Socio), Vyopta, Cisco Meeting Server (discontinued)
Unified communications real-time analysis is one of the biggest points of the solution. You can see your traffic path and find issues before, during and after the calls. This is very useful for analyzing VoIP and video conferencing problems like in WebEx, Microsoft Teams and Zoom. It helps to see network issues like packet loss, jitter, or latency that can make call quality bad.

Another good use case is checking cloud apps and SaaS services. Many companies use external platforms like Microsoft Azure, 365, Salesforce, or AWS. It lets Networking teams see the network path from users to these services so they can find if problems come from the company network, the internet provider, or the cloud service.

Also, it is good for companies using mix of on-prem and cloud. It shows how traffic moves between different parts of the network, so IT teams can see where a problem happens and fix it faster.

There are different types of agents that we can use in Cisco ThousandEyes. Enterprise agents can be use for a relative big amount of synthetic test. Endpoint agents are install in user PC or MAC laptops to check network quality from the client side. WebEx devices also have built-in agents that help to see performance problems in meetings, making it easy to find what is causing a bad call.

Maybe it's not the best solution if what you want to measure is not HTTPs based or hasn't an API. Also if your scenario is Zoom Rooms, you won't have the same level of integration that it has for WebEx and Microsoft solutions.

Comments

More Reviews of Cisco ThousandEyes

  1. Home
  2. Digital Experience Monitoring (DEM) Tools
  3. Cisco ThousandEyes Reviews
  4. User Review of Cisco ThousandEyes