Item: Cisco ThousandEyes
Rating: 8
Author: Verified User

Overall Satisfaction with Cisco ThousandEyes

Use Cases and Deployment Scope

We use Cisco ThousandEyes for the Cloud Network monitoring of the end-to-end user experience monitoring as well. So a Cisco ThousandEyes is a tool that helps us in getting the one performance inside of different applications also and the end, end-to-end network visibility as well. So it helps a lot in identifying the issues at a very faster time.

Pros and Cons

Pros

Cisco ThousandEyes does the holistic discovery of the end components, the network components, and it's really fast at identifying where the issue is, which is not normally identified by the classic monitoring tools. So it's quite a fast identifying the issue of the networks and Cisco ThousandEyes also provides a very good real user end user monitoring experience for the end customers. So those are the two real life and also very good examples for Cisco ThousandEyes.

Cons

More focused on, I would say on the cloud visibility because they are only doing the network visibility, but the cloud application visibility, they need to put more focus on that area.

Return on Investment

So it's really helpful for us to identify the issue quite fast. So we use thousand ties to understand where the issue is and it helps us in maximize the business potential. So I would say it's helpful in the overall business strategy.

Alternatives Considered

No, we are the first to evaluate Cisco ThousandEyes. So we haven't evaluated other products so far in this area.

Key Insights

Do you think Cisco ThousandEyes delivers good value for the price?

Yes

Are you happy with Cisco ThousandEyes's feature set?

Yes

Did Cisco ThousandEyes live up to sales and marketing promises?

Yes

Did implementation of Cisco ThousandEyes go as expected?

Yes

Would you buy Cisco ThousandEyes again?

Yes

Other Software Used

PRTG Network Monitor, Microsoft System Center Operations Manager (SCOM), BMC AMI Ops

Likelihood to Recommend

The good scenarios are the wide area network performance and where we can monitor the performance of the internet service providers, which is not available in the classic or the legacy monitoring tools. That's the best example where Cisco ThousandEyes does a very good job. Yeah. And the worst scenario is yeah, it is just act as a kind of a discovery tool for the on-prem, on-prem ISE infrastructure, but it's more proficient for the cloud or wider network infrastructure. Yes, that would be.

Cisco Hybrid Work

Cisco Products Used for Hybrid Work

ThousandEyes

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport)
Working from an office or other company space
Working from home

WAN Insights
Internet Outages
BGP monitoring

Innovative Uses

SD-WAN
Traffic Monitoring
Plant network monitoring

Future Planned Uses

Cloud Insights
Multi cloud Connectivity

Likelihood to Renew

Useful product

Evaluating Cisco ThousandEyes and Competitors

Products Replaced

Key Differentiators

Cloud Solutions
Scalability
Integration with Other Systems
Ease of Use

Evaluation Lessons Learned

We will use the same evaluation criteria

Cisco ThousandEyes Support

Support Rating

Support of TE is very proactive in solving the issues we face.

Cisco ThousandEyes Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success	Escalation required

Comments

Please log in to join the conversation

Cisco ThousandEyes Review