Cisco UC-One vs. Telnyx

UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.

Incentivized

Telnyx is well suited for general phone number provisioning as they have a large pool to choose from. There is certainly room to grow with fax troubleshooting.

Incentivized

• Clear quality of service
• easy implementation
• good return on investment

Incentivized

• Price Matters for the flourishing organization like us. Telnyx [is] affordable to us.
• Telnyx is very generous in terms of providing regular updates through webinar , free credits, real time support . One most important is that they are not in hurry of closing the account because of minus balance.
• Telnyx Portal is pretty easy to navigate and manage the customized settings.
• Among other giant SIP providers I found Telnyx with very modern and humble customer approach.

• Mobile App Chats do not always sync to the PC application.
• Switching from WiFi to Cellular on mobile applications typically drops the call.
• Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.

Incentivized

• Number testing: Currently I need to call our fax numbers manually to confirm fax tones. It would be useful to test numbers in bulk from the portal.
• Troubleshooting: Currently, samples are needed for each fax transmission when there are issues. And those samples need to be within 24-48 hours. It would be useful if Telnyx could do a health check out proactively to gather information on high failure counts prior to customer reports.
• Transparency with system issues: We've run into scenarios where we wanted information on system-wide fax failures, but when the issues were resolved we didn't get root cause analysis.

Incentivized

We moved to Cisco UC-One because we wanted an integrated program to provide unified communication services as well as the ability to meet, message and share documents. The cost differential was minimal when you realize the time and convenience of Cisco UC-One. Our team down load the app to their cell and have one fewer device to carry, too.

Incentivized

Easy of use and better prices. Outstanding customer service. Variety of services in telecommunication needs. Easy use of interface even for not experienced users. Migration of SIP numbers is easier. Reporting is very easy to use and customizable for our specific needs, so we can keep track of costs in an easy way

Incentivized

• The services as a whole are a better feature set for a better price.
• The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
• Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.

Incentivized

• Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.