Likelihood to Recommend
Well suited to networks that include Active directory, as you can hook it into the directory to allow you to target specific users and computers. Not particularly well suited to personal users due to the price point, and also not well suited to organisations with disorganised IT, since the system can be bypassed simply by changing the DNS server of the device. You need a dedicated IT department to ensure these sorts of settings are locked down
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Darktrace is a product well suited for the vast majority of infrastructures and helps monitoring and responding to threats based on the network in a very elastic way. This is a product based on on-premise infrastructures that hosts its machines locally, of course it can be technically difficult to monitor an entire On-Cloud infrastructure but even there there's room for sensors and monitoring, not to mention the SaaS and mail integration that completes the product.
Read full review Pros Cisco Umbrella protects our devices and users from malicious sites of all kinds. Cisco Umbrella allows us to add additional web site types we may want to block for specific users. Cisco Umbrella keeps the list of sites blocked current by utilizing data from their entire security platform. Read full review Uses it Al model UEBA to detect anomalies in the behaviour of not only the users in a corporate network but also the routers, servers, and endpoints in that network. Provides a visualisation of both egress and outbound network traffics flowing in and out of the organisation. Darktrace comes with it autonomous AI model detection and responses capabilities. Darktrace as an AI next generation NDR solution, prevents ,contains and quarantines malicious traffics from and into the corporate network. Read full review Cons Umbrella Virtual Appliances have been buggy in resolving local domain hosts. Integration between other Cisco and Meraki products is complicated. Reporting is not always accurate; for example, if you configure a Meraki access point to use an Umbrella Virtual Appliance, you lose device reporting. All reporting shows up under the AP's IP. Read full review There are few areas that I would say need to be improved; their customer support portal allows you to log tickets with any suggestions or things you feel the product is missing, and they will generally show you how to achieve what you want, or in some cases, introduce it as a feature in a later update. Read full review Likelihood to Renew
First off I never give anything a "10" unless it's perfect. LOL - I grade on the curve. I think OpenDNS/Umbrella is a very good product. I think that fact that Cisco absorbed them is one of the proofs of that. I have used the product back when it was free for companies our size. I have not always appreciated the cost - but in the post pandemic cyber chaos, I believe the cost benefit ratio is still very high. I have honestly not looked at other products because Umbrella continues to work to my satisfaction. I consider Umbrella to be one of the key layers in my cyber security strategy.
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It's a powerfull product that help administrators to provide email security to our organization.
Good metrics about received emails that help us to determine in doubt case if the email is a false positive or it's malware.
They're improving the product releasing continuous updates and have mobile phone app to manage it.
Read full review Usability
Better features and easy to manage system with great customer support and overall usability is great as it works for hybrid environment with ease as it is having features for on prem users as wells as cloud users with great customer support and great team of trained engineers to support our opeartions.
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Darktrace comes with a simple usability interface with easy navigation and organisation.
Read full review Reliability and Availability
Cisco Umbrella's availability was great, they got back to me in less than an hour to get my problem solved.
We needed to get our Meraki AP's hooked up to Cisco Umbrella to monitor that specific traffic and they got back to me promptly, they guided me and explained every question I had.
Read full review Support Rating
We have not had a chance to use Cisco support frequently, but when we needed to troubleshoot some issues that we were having with the agent installation, the support was very responsive and the solution that they offered worked. The only reason I give it one less point is that the turnaround time for non-critical issues is very long.
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Darktrace support is excellent in my experience. They send a competent engineer on-site to provide on-boarding training. They were also very responsive in responding to questions and concerns. Having an individual point of contact who is a competent network and security engineer is not a common experience, at least for me.
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Quite easy to understand training modules prepared by knowledgeable trainers.
Read full review Implementation Rating
The implementation just required us a bit of study because there are a lot of options and configurations available. I believe that the interface could be a bit better, but it works fine. We did an initial setup and only need to do changes when a new demand appears. Other than that, we just keep it running.
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We used a product before this called iPrism by EdgeWave and also briefly tried Barracuda Web Security in the cloud. We were having such a large influx of service desk calls about proxy-based layer 7 web filters that we wanted to step back and pick something more at the DNS level, to protect our employees but not hover over their social media use, etc. Cisco will also employ a layer 7 proxy if a site is suspicious, which does require us to push a certificate out should we want that feature. For most policies we have it enabled.
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We did NOT select Darktrace.
/AlienVault is a more mature product and it provided better intelligence and reporting. The end user interface is much easier to use - and you can tell built form engineers who have had to do the work. My suggestion for anyone considering Darktrace, is to get the price upfront; do a 30/60 onsite trail; and do the same thing, at the same time, with AlienVault. AlientVault will win every time. I say that because that's exactly what I did.
Read full review Return on Investment Positive ROI when the service keeps users from going to malicious websites. We had it deployed while users were internal and external with the AnyConnect Umbrella module so our protection was both on and off the corporate network. Great product. Has paid for itself two time over. Read full review One big positive is how it helps us with the security assessments that clients have done on us. They are looking to see if we know how we might have unusual/malicious traffic running on the network. If you have a small network and only need 1 appliance, it can be a good ROI and peace of mind. You could go down a hole in trying to spend time looking at all of your traffic with this software. You need to focus only on what it is showing as potential bad traffic. Read full review ScreenShots