Trusted Cloud Based DNS Security
Updated January 30, 2024

Trusted Cloud Based DNS Security

Mohammed Younus Siddiqui | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Umbrella

Cisco umbrella is used to protect your users from DNS based attacked. It provides DNS security and it is cloud based. If you are a educational institution then you can even get it at a discount. You need to setup one time and forget it. All the users in your institution will be covered as long they use the dns server of cisco umbrella.
  • DNS Security
  • Reports
  • DNS Lookup
  • Alerts
  • Configuration Changes implementation
  • Support
  • High DNS Level Security
  • Quick DNS Resolving
  • Delayed Time to Change
An app by cisco umbrella needs to installed on any endpoint which is outside the firewall. Once the app is installed, the same policies which are applied to inside firewall is also applied to outside firewall. You can even have separate policies for those roaming users. For remote branch offices, you will have to add their network address in the cloud portal and then they will also be covered.
As we do not use any other cisco security product, there was no integration which was performed. However, Cisco provides a free tool called SecureX, however we did not get any support or resources to implement it and use it. It is said that secureX will help in incident investigation.
The main reason for selecting Cisco Umbrella compared to any other solution is the cost. The cost of licensing DNS security from Infoblox is too high. Also, setting up infoblox to capture user information is complicated. Moreover, cisco umbrella is a cloud service and can be accessed from anywhere.

Do you think Cisco Umbrella delivers good value for the price?


Are you happy with Cisco Umbrella's feature set?


Did Cisco Umbrella live up to sales and marketing promises?


Did implementation of Cisco Umbrella go as expected?

I wasn't involved with the implementation phase

Would you buy Cisco Umbrella again?


Cisco umbrella can be used in any organization as it is cloud based. However, you will have to allow your DNS traffic to leave the organization to get resolved by cisco umbrella. Two drawbacks is that the support is very basic and takes days to resolve the ticket. Even the policy changes made in the portal will take three hours to implement.

Using Cisco Umbrella

2000 - All our users use cisco umbrella for their dns query resolution. Our users include students, staff and faculty.
3 - We have cybersecurity personnel who handle and support cisco umbrella. however, since it's a cloud service there is no need to actively work on it always.
  • DNS Security
  • URL Filtering
  • User Activity Monitoring
  • Remote Work
  • Securing BYOD devices

Cisco Umbrella Support

The support has improved over the years. Before it used to take days to get a response from the support. However, in recent days we can expect within one day. Moreover, there is a technical checkup by a senior technical manager quarterly to access the proper usage and to take any feedback.
Quick Resolution
Knowledgeable team
Problems get solved
No escalation required
Support understands my problem
Support cares about my success
Difficult to get immediate help
We didn't purchase premium support as it costs more. Moreover, they assign a technical engineer who will always be the first point of contact with us. However, we don't feel the need to have this feature as it does not benefit us in any way.
It's a normal support and we never had any need for any exceptional one.