What users are saying about
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Top Rated
172 Ratings

Cisco Umbrella

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Top Rated
172 Ratings
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Score 8.7 out of 100
6 Ratings
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Score 7.7 out of 100

Attribute Ratings

  • Cisco Umbrella is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

8.8

Cisco Umbrella

88%
76 Ratings
7.5

Titania Nipper

75%
4 Ratings

Likelihood to Renew

9.2

Cisco Umbrella

92%
11 Ratings

Titania Nipper

N/A
0 Ratings

Usability

9.5

Cisco Umbrella

95%
4 Ratings
9.1

Titania Nipper

91%
1 Rating

Availability

10.0

Cisco Umbrella

100%
8 Ratings

Titania Nipper

N/A
0 Ratings

Support Rating

7.7

Cisco Umbrella

77%
74 Ratings

Titania Nipper

N/A
0 Ratings

Implementation Rating

8.9

Cisco Umbrella

89%
10 Ratings

Titania Nipper

N/A
0 Ratings

Ease of integration

8.6

Cisco Umbrella

86%
16 Ratings

Titania Nipper

N/A
0 Ratings

Likelihood to Recommend

Cisco

Cisco Umbrella is perfect in an environment where you allow internet browsing without any restrictions on the types of websites. It allows you to categorize certain websites and block them at the DNS level. If you already have a web proxy installed and are blocking certain categories of websites on that proxy, then Cisco Umbrella is probably not the right tool for you.
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Titania Ltd

The tool Titania Nipper is used as a way to improve compliance and risk management, reduce time to market and also provide our customers the needed insight about the possible threats to their network and firewalls. The tool itself we use in conjunction with others, so I can't recommend using only Nipper if a more wide view is needed in terms of vulnerability assessment.
Read full review

Pros

Cisco

  • Cisco Umbrella protects our devices and users from malicious sites of all kinds.
  • Cisco Umbrella allows us to add additional web site types we may want to block for specific users.
  • Cisco Umbrella keeps the list of sites blocked current by utilizing data from their entire security platform.
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Titania Ltd

  • Updated database of configuration issues
  • Particularly good at Cisco equipment
  • Quick overview of issues and conclusions
Read full review

Cons

Cisco

  • Umbrella Virtual Appliances have been buggy in resolving local domain hosts.
  • Integration between other Cisco and Meraki products is complicated.
  • Reporting is not always accurate; for example, if you configure a Meraki access point to use an Umbrella Virtual Appliance, you lose device reporting. All reporting shows up under the AP's IP.
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Titania Ltd

  • Reports
  • Support most recent version of the firewalls
  • Reduce false positives
  • More intuitive dashboard
  • Multiple language [support]
  • Wizard for configuring the interfaces
  • Support really PCI reports
Read full review

Pricing Details

Cisco Umbrella

Starting Price

Editions & Modules

Cisco Umbrella editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Titania Nipper

    Starting Price

    Editions & Modules

    Titania Nipper editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      At Titania we are committed to offering the right level of service to our customers. We understand that our software is often being used on your most crucial systems, and that different customers will have different support requirements. For this reason we have 3 different levels of support for you to choose from: Gold: Our Gold Level support is our premiere service. You will benefit from our fastest guaranteed response time of 8 working hours, or your money back. You can call us through our dedicated support line and access remote assistance to help resolve your issue even quicker. Silver: With our Silver Level support, you can benefit from our guaranteed response time of within 24 working hours or your money back. Call us through our dedicated support phone line or email us for help. Bronze: Our Bronze level of support covers you for email and web based support only. There is no guaranteed support time, but our team work hard to respond to all customer enquiries as quickly as possible.

      Likelihood to Renew

      Cisco

      We have had an excellent experience with Cisco products generally and Umbrella specifically. From implementation to continuity we have nothing to take issue or complain about with this product. Would highly recommend this product as we 100% intend to renew from our end.
      Read full review

      Titania Ltd

      No answers on this topic

      Usability

      Cisco

      The product was easy to install and get running. To maintain the product is also a simple matter of maintaining lists of wanted and unwanted domains or URLs. The basic and advanced security features all do what they are intended to do with no known erroneous outcomes
      Read full review

      Titania Ltd

      No answers on this topic

      Reliability and Availability

      Cisco

      I have to give a 10 here. I think I've had maybe one or two times in 13 years I had issues. Only one time it was an issue inside OpenDNS/Umbrella. Sometimes you have to tune a content category or add an exception but I would ALWAYS rather have to do that then mop up a mess
      Read full review

      Titania Ltd

      No answers on this topic

      Support Rating

      Cisco

      Our network team mostly works with Cisco support but from what I understand, they were pretty helpful because we're an enterprise company. We use a few other Cisco products, so we do get a pretty good response from Cisco customer support. I'm not a fan of Cisco's SSO because we can't put it behind Okta but that's beyond the scope of this.
      Read full review

      Titania Ltd

      No answers on this topic

      Implementation Rating

      Cisco

      The implementation of the Cisco Umbrella client on organizational units was pretty straight forward. The implementation behind the scenes was a bit more trickier but manageable. This was due to needing open the correct channels to allow for the correct communication to the Cisco Umbrella servers. Once everything was up and running, setting up the policies and requiring them was simple.
      Read full review

      Titania Ltd

      No answers on this topic

      Alternatives Considered

      Cisco

      We used a product before this called iPrism by EdgeWave and also briefly tried Barracuda Web Security in the cloud. We were having such a large influx of service desk calls about proxy-based layer 7 web filters that we wanted to step back and pick something more at the DNS level, to protect our employees but not hover over their social media use, etc. Cisco will also employ a layer 7 proxy if a site is suspicious, which does require us to push a certificate out should we want that feature. For most policies we have it enabled.
      Read full review

      Titania Ltd

      Although Nipper from Titania helps in auditing accurately every device in the network and helps in prioritizing the fixies, it is really useful for the part of the firewall in a network and also for the quick making of reports which are also customizable. But from our experience, the Qualys solution for scanning the networks, although is more costly, it also has more features and options in regards to assessing a network and the elements connected to the network, though it is also somehow less powerful when it comes to creating quick reports. Qualys has a more interface and dashboard approach regarding the results of the scans.
      Read full review

      Return on Investment

      Cisco

      • On the positive side, the product does help block known bad sites, resulting in less time that technicians spend cleaning infections.
      • On the negative side, the problem that causes Windows to incorrectly report no Internet access has taken a lot of time for many technicians.
      • Reporting features for individual clients help us more efficiently provide browsing reports when needed.
      Read full review

      Titania Ltd

      • We seldom audit the same equipment twice, hence the fixed amount of annual hosts is not very flexible in terms of licensing for our use-case
      Read full review

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