Cisco Unified Contact Center vs. NAVOMI CRM Connect
Cisco Unified Contact Center vs. NAVOMI CRM Connect
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
NAVOMI CRM Connect | N/A | NAVOMI developed CRM connectors embedded into contact centers’ platforms like LivePerson’s Conversational Cloud and Twilio Flex. CRM Connect integration and communication between contact center platforms and various CRM systems. This means that all the information the agent needs is available in the same place. | N/A |
Cisco Unified Contact Center | NAVOMI CRM Connect | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Must contact sales team for pricing. | — | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | NAVOMI CRM Connect | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cisco Unified Contact Center | NAVOMI CRM Connect | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | NAVOMI CRM Connect | |
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Likelihood to Recommend | 9.6 (49 ratings) | - (0 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.5 (16 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | NAVOMI CRM Connect | |
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Likelihood to Recommend | ![]() Cisco
| ![]() NAVOMI No answers on this topic |
Pros | ![]() Cisco
| ![]() NAVOMI No answers on this topic |
Cons | ![]() Cisco
| ![]() NAVOMI No answers on this topic |
Likelihood to Renew | ![]() Cisco
| ![]() NAVOMI No answers on this topic |
Usability | ![]() Cisco
| ![]() NAVOMI No answers on this topic |
Support Rating | ![]() Cisco
| ![]() NAVOMI No answers on this topic |
Alternatives Considered | ![]() Cisco
| ![]() NAVOMI No answers on this topic |
Contract Terms and Pricing Model | ![]() Cisco
| ![]() NAVOMI No answers on this topic |
Professional Services | ![]() Cisco
| ![]() NAVOMI No answers on this topic |
Return on Investment | ![]() Cisco
| ![]() NAVOMI No answers on this topic |
ScreenShots |