Cisco Unified Contact Center

Cisco Unified Contact Center Competitors and Alternatives

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Score 8.2 out of 100
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Most Commonly Compared to Cisco Unified Contact Center

Best Cisco Unified Contact Center Alternatives for Small Businesses

Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by handing off simpler customer…

Higher Rated Features

  • CRM software integration
  • Historical reporting
  • Click-to-call (CTC)

Popular Integrations

There is not enough information to display integrations.

LiveAgent

About TrustRadius Scoring
Score 8.8 out of 100

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. The vendor states users can increase productivity by taking advantage of its customer segmentation, automation, built-in CRM, and a powerful analytics package, as well as gamification features. They invite users to discover over 180+ help desk features, and 200+…

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Contact Center than the LiveAgent

Popular Integrations

There is not enough information to display integrations.

Broadvoice aims to simplify communications for small and medium businesses (SMBs) by combining cloud PBX, UC and collaboration features with virtual call center in one Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features.

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Contact Center than the Broadvoice

Popular Integrations

There is not enough information to display integrations.

Twilio

About TrustRadius Scoring
Score 8.5 out of 100

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Contact Center than the Twilio

Popular Integrations

There is not enough information to display integrations.

CloudTalk

About TrustRadius Scoring
Score 8.3 out of 100

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise…

Higher Rated Features

  • CRM software integration
  • Click-to-call (CTC)
  • Live reporting

Popular Integrations

There is not enough information to display integrations.

3CX

About TrustRadius Scoring
Score 7.8 out of 100

Cyprus based company 3CX offers an IP PBX phone system.

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Contact Center than the 3CX

Popular Integrations

There is not enough information to display integrations.

Aircall

About TrustRadius Scoring
Score 7.8 out of 100

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Contact Center than the Aircall

Popular Integrations

There is not enough information to display integrations.

8x8 offers their eponymous 8x8 Contact Center as a call center solution with in-built workforce optimization features, as well as an integration with Teleoptics to supply workforce management capabilities. The software is based at least partially on technology gained when 8x8 acquired Contactual in 2011; the Contactual OnDemand Contact Center was the earlier name of the platform.

Higher Rated Features

  • Omnichannel inbound routing
  • Outbound response
  • Historical reporting

Popular Integrations

There is not enough information to display integrations.

Best Cisco Unified Contact Center Alternatives for Medium-sized Companies

Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • CRM software integration

Popular Integrations

There is not enough information to display integrations.

Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by handing off simpler customer…

Higher Rated Features

  • CRM software integration
  • Historical reporting
  • Click-to-call (CTC)

Popular Integrations

There is not enough information to display integrations.

LiveAgent

About TrustRadius Scoring
Score 8.8 out of 100

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. The vendor states users can increase productivity by taking advantage of its customer segmentation, automation, built-in CRM, and a powerful analytics package, as well as gamification features. They invite users to discover over 180+ help desk features, and 200+…

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Contact Center than the LiveAgent

Popular Integrations

There is not enough information to display integrations.

Talkdesk

About TrustRadius Scoring
Score 8.7 out of 100

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • CRM software integration

Popular Integrations

There is not enough information to display integrations.

Broadvoice aims to simplify communications for small and medium businesses (SMBs) by combining cloud PBX, UC and collaboration features with virtual call center in one Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features.

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Contact Center than the Broadvoice

Popular Integrations

There is not enough information to display integrations.

Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.

Higher Rated Features

  • CRM software integration
  • Live reporting
  • Outbound response

Popular Integrations

There is not enough information to display integrations.

NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system.

Higher Rated Features

  • Workforce Optimization (WFO)
  • CRM software integration
  • Historical reporting

Popular Integrations

There is not enough information to display integrations.

Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Click-to-call (CTC)

Popular Integrations

There is not enough information to display integrations.

Twilio

About TrustRadius Scoring
Score 8.5 out of 100

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Contact Center than the Twilio

Popular Integrations

There is not enough information to display integrations.

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • CRM software integration

Popular Integrations

There is not enough information to display integrations.

Best Cisco Unified Contact Center Alternatives for Enterprises

Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • CRM software integration

Popular Integrations

There is not enough information to display integrations.

Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by handing off simpler customer…

Higher Rated Features

  • CRM software integration
  • Historical reporting
  • Click-to-call (CTC)

Popular Integrations

There is not enough information to display integrations.

Talkdesk

About TrustRadius Scoring
Score 8.7 out of 100

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • CRM software integration

Popular Integrations

There is not enough information to display integrations.

NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system.

Higher Rated Features

  • Workforce Optimization (WFO)
  • CRM software integration
  • Historical reporting

Popular Integrations

There is not enough information to display integrations.

Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.

Higher Rated Features

  • CRM software integration
  • Live reporting
  • Outbound response

Popular Integrations

There is not enough information to display integrations.

Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. It remains available, but new users are encouraged to investigate Genesys Engage, and Genesys Cloud.

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Contact Center than the Genesys PureConnect

Popular Integrations

There is not enough information to display integrations.

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • CRM software integration

Popular Integrations

There is not enough information to display integrations.

Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Click-to-call (CTC)

Popular Integrations

There is not enough information to display integrations.

Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers:Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram, WhatsApp, SMS, Apple Business…

Higher Rated Features

Customers are more satisfied with the features of Cisco Unified Contact Center than the Khoros Care

Popular Integrations

There is not enough information to display integrations.

Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.

Higher Rated Features

  • CRM software integration
  • Customer surveys
  • Quality management

Popular Integrations

There is not enough information to display integrations.