Cisco Unified Contact Center, Great solution for your call centers
May 19, 2023
Cisco Unified Contact Center, Great solution for your call centers
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Unified Contact Center
Cisco Contact Center is currently utilized by our Help Desk and Health department. Prior to Cisco Contact Center, calls came in via local PBX.
Having users to be on hold or simply ring until someone answers. With the help of Cisco Contact Center, now we have the ability to route calls to specific technicians with that assist in a timely manner.
Having users to be on hold or simply ring until someone answers. With the help of Cisco Contact Center, now we have the ability to route calls to specific technicians with that assist in a timely manner.
- Call Routing to agents
- The ability to add scripts
- Quick help while on hold
- Ease of scripting
- Web GUI that works with every web browser and version
- Cleaner integration with Cisco CUCM and Webex
- A smoother route to helping end users with critical needs
- With quick assist while on hold, less calls come into the pool while agents have the ability to assist more critical needs
- The ability to work remotely during an extreme event assisting end users
They both work independently great. Working with Webex Contact Center and Cisco Contact Center both holds up in the end.
What I like about Cisco Contact Center, you have the ability to host locally whereas Webex Contact Center is cloud based. Both are good products I would recommend as they are both under the Cisco Umbrella.
What I like about Cisco Contact Center, you have the ability to host locally whereas Webex Contact Center is cloud based. Both are good products I would recommend as they are both under the Cisco Umbrella.
Do you think Cisco Unified Contact Center delivers good value for the price?
Yes
Are you happy with Cisco Unified Contact Center's feature set?
Yes
Did Cisco Unified Contact Center live up to sales and marketing promises?
Yes
Did implementation of Cisco Unified Contact Center go as expected?
Yes
Would you buy Cisco Unified Contact Center again?
Yes