Cisco Webex Experience Management (discontinued) vs. Khoros CX Insights
Cisco Webex Experience Management (discontinued) vs. Khoros CX Insights
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Webex Experience Management (discontinued) | Mid-Size Companies (51-1,000 employees) | Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available. | N/A | |
Khoros CX Insights | N/A | Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand. | N/A |
Cisco Webex Experience Management (discontinued) | Khoros CX Insights | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Cisco Webex Experience Management (discontinued) | Khoros CX Insights | |
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Top Pros |
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Top Cons |
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Cisco Webex Experience Management (discontinued) | Khoros CX Insights | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Webex Experience Management (discontinued) | Khoros CX Insights | |
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Likelihood to Recommend | 9.0 (13 ratings) | 7.3 (1 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (1 ratings) | - (0 ratings) |
Cisco Webex Experience Management (discontinued) | Khoros CX Insights | |
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Likelihood to Recommend | Discontinued Products | Khoros (Formerly Spredfast + Lithium) |
Pros | Discontinued Products | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Cons | Discontinued Products | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | Discontinued Products | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Usability | Discontinued Products | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Support Rating | Discontinued Products | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Alternatives Considered | Discontinued Products | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | Discontinued Products | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
ScreenShots | Khoros CX Insights Screenshots |