TrustRadius

Cisco Webex Experience Management (discontinued) vs. Quiq

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10
Mid-Size Companies (51-1,000 employees)
Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.N/A
Quiq
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
Quiq is an agentic customer journey platform used to support customer support agents' resolution efforts. Quiq works across channels—voice, chat, SMS, WhatsApp, Apple Messages for Business, email, and social—keeping every interaction connected and true to the brand's voice.N/A
Pricing
Cisco Webex Experience Management (discontinued)Quiq
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Webex Experience Management (discontinued)Quiq
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Pricing is based on conversations, not by seat. Number of users is unlimited.
More Pricing Information
Community Pulse
Cisco Webex Experience Management (discontinued)Quiq
Best Alternatives
Cisco Webex Experience Management (discontinued)Quiq
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Score 9.0 out of 10
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Medium-sized Companies
CustomerSuccessBox
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Score 9.5 out of 10
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Score 9.5 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
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Score 9.4 out of 10
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User Ratings
Cisco Webex Experience Management (discontinued)Quiq
Likelihood to Recommend
9.0
(12 ratings)
-
(0 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Usability
8.2
(1 ratings)
-
(0 ratings)
Support Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco Webex Experience Management (discontinued)Quiq
Likelihood to Recommend
Discontinued Products
Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business
Dr. ROOPESH RAO | TrustRadius Reviewer
Dr. ROOPESH RAO
Head- Training and Placement/ Training and Placement Officer
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Quiq
No answers on this topic
Pros
Discontinued Products
  • Audio and video quality is amazing.
  • Screen sharing is easy.
  • Very secure connection.
  • Collaboration is made easy.
  • Easy access thanks to different versions available.
LS
Lianet Silvester
Customer Support Specialist
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Quiq
No answers on this topic
Cons
Discontinued Products
  • Not always intuitive or user friendly
  • Getting the most out of the software requires dedicated personnel/time
  • Not that useful unless you'll do something with the data
Verified User
Anonymous
Read full review
Quiq
No answers on this topic
Likelihood to Renew
Discontinued Products
We are happy with Cisco webex services. Webex is great platform to conduct our all kind of online meets.
VN
Vignesh Nayak
Senior Inside Sales Specialist
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Quiq
No answers on this topic
Usability
Discontinued Products
No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
BS
Badri Sampath
VP Consulting
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Quiq
No answers on this topic
Support Rating
Discontinued Products
Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
BS
Badri Sampath
VP Consulting
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Quiq
No answers on this topic
Alternatives Considered
Discontinued Products
As I remember in 2011-12 Cisco was [the] only goto collaboration tool and it made [the] life of [the] entire team [fun-filled] and productive. The ease of connecting [teams] across the world and making communication effective[.]
KS
Kalavati Singh
Project Manager
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Quiq
No answers on this topic
Return on Investment
Discontinued Products
  • We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet.
  • We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction.
Verified User
Anonymous
Read full review
Quiq
No answers on this topic
ScreenShots

Quiq Screenshots

Screenshot of Customer AI Assistants: By leveraging Generative AI combined with company knowledge and data, customers get answers created directly from data as if they had a human agent helping them. Agent AI Assistants: Not every question can be answered by AI, so Quiq’s AI-assisted contact center empowers human agents to handle many simultaneous asynchronous conversations across all popular messaging channels.Screenshot of AI Automations: Quiq’s platform can be used to apply AI on demand to any business workflow, such as analyzing incoming emails and routing it more accurately to human agents.Screenshot of Quiq’s AI-powered, multi-channel agent workspace, which is designed for CX leaders and Contact Center Managers. Those who manage agents and the agent experience at enterprise businesses need a robust console for modern channels that will drive speed, efficiency, and agent retention.Screenshot of Quiq’s AI Studio, which is a suite of infrastructure and tools that empowers developers, conversational designers, and CX leaders to create conversational experiences together across the development lifecycle.Screenshot of Integrations: AI Assistants based upon internal knowledge and data integrated can be built through Quiq’s AI Studio. Quiq conversations can be automated with native Quiq Assistants or third-party bots integrated with the Bot API. Through workspace extensions, users can augment agents' workflow with internal data to enable them to execute faster and do their jobs better. Internal systems and business intelligence can be kept up to date with Quiq’s real-time conversation and agent performance data webhooks. Quiq integrates into the largest CRMs.Screenshot of the Quiq AI for CX platform that offers a number of capabilities to drive transformational change in the customer experience.