Cisco Webex Social (Discontinued) vs. SAP Jam

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Webex Social (Discontinued)
Score 7.0 out of 10
N/A
Cisco Webex Social has been retired and is no longer supported.N/A
SAP Jam
Score 8.8 out of 10
N/A
SAP Jam is a social network collaboration tool with integrated collaborative processes for knowledge, learning, and HR management. SAP Jam also includes capabilities for the entire sales, marketing, and customer service lifecycles.N/A
Pricing
Cisco Webex Social (Discontinued)SAP Jam
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Webex Social (Discontinued)SAP Jam
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco Webex Social (Discontinued)SAP Jam
Top Pros
Top Cons
Features
Cisco Webex Social (Discontinued)SAP Jam
Communication
Comparison of Communication features of Product A and Product B
Cisco Webex Social (Discontinued)
10.0
1 Ratings
22% above category average
SAP Jam
6.9
3 Ratings
15% below category average
Chat10.01 Ratings7.02 Ratings
Integrates with Outlook10.01 Ratings5.01 Ratings
Notifications00 Ratings8.93 Ratings
Discussions00 Ratings8.93 Ratings
Surveys00 Ratings6.33 Ratings
Internal knowledgebase00 Ratings9.13 Ratings
Integrates with GoToMeeting00 Ratings6.01 Ratings
Integrates with Gmail and Google Hangouts00 Ratings4.01 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Cisco Webex Social (Discontinued)
8.3
1 Ratings
3% above category average
SAP Jam
6.9
3 Ratings
16% below category average
Document collaboration10.01 Ratings6.02 Ratings
Access control10.01 Ratings8.83 Ratings
Advanced security features5.01 Ratings6.02 Ratings
Versioning00 Ratings9.43 Ratings
Video files00 Ratings7.13 Ratings
Audio files00 Ratings7.33 Ratings
Integrates with Google Drive00 Ratings4.01 Ratings
Device sync00 Ratings7.01 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Cisco Webex Social (Discontinued)
-
Ratings
SAP Jam
7.8
3 Ratings
1% below category average
Task Management00 Ratings7.82 Ratings
Gantt Charts00 Ratings8.01 Ratings
Scheduling00 Ratings9.01 Ratings
Workflow Automation00 Ratings8.01 Ratings
Mobile Access00 Ratings8.03 Ratings
Search00 Ratings8.03 Ratings
Visual planning tools00 Ratings6.01 Ratings
Best Alternatives
Cisco Webex Social (Discontinued)SAP Jam
Small Businesses
Avaza
Avaza
Score 9.7 out of 10
Avaza
Avaza
Score 9.7 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Webex Social (Discontinued)SAP Jam
Likelihood to Recommend
10.0
(1 ratings)
8.8
(3 ratings)
Likelihood to Renew
-
(0 ratings)
4.0
(1 ratings)
Usability
-
(0 ratings)
5.0
(1 ratings)
Support Rating
-
(0 ratings)
2.0
(1 ratings)
User Testimonials
Cisco Webex Social (Discontinued)SAP Jam
Likelihood to Recommend
Cisco
For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
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SAP
When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
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Pros
Cisco
  • Easy to use.
  • No special setup.
  • Doesn't require any special hardware.
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SAP
  • Easy to setup.
  • Template-based group creation.
  • Permissions are either inherited or set at the group-level by group owners.
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Cons
Cisco
  • Recording feature cannot record phone sound just computer sound.
  • Recording feature does not generate a file with "known" extension, it needs specific player.
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SAP
  • Multiple selection limitations
  • Error proofing in wrong command
  • Multiple time confirmation
  • Multiple time checkbox
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Likelihood to Renew
Cisco
No answers on this topic
SAP
We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
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Usability
Cisco
No answers on this topic
SAP
It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
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Support Rating
Cisco
No answers on this topic
SAP
We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
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Alternatives Considered
Cisco
It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
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SAP
We utilize many products in the SAP universe of solutions. Not only was JAM feature-rich and matched our company needs, but the tight integration with our other SAP product lines makes admin as well as usability seamless. While other competitors to JAM offer more features that rely on real-time, most of our use cases were asynchronous.
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Return on Investment
Cisco
  • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
  • Great user experience.
  • Users like it.
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SAP
  • Automation in process
  • Ease of communication
  • Lack of change notification
  • Lack of multiple selection search
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ScreenShots