Cisco Webex Social (Discontinued) vs. Statuspage

For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.

Incentivized

StatusPage is well suited for notifications on services and products. If you need to have a passive way to notify users, internal staff, or executives on the status of SaaS services, StatusPage is a low barrier way to do this with minimal setup and maintenance. StatusPage is not well suited for scenarios in which you want info kept private. If StatusPage is updated, the subscribers to those alerts will be notified so you just want to make sure you're addressing the right audience with updates.

Incentivized

• Easy to use.
• No special setup.
• Doesn't require any special hardware.

Incentivized

• Interface is very intuitive and easy to use with very little training.
• Ability to customize messaging for events and notify before, during and after maintenance.
• Integrations with app like Twitter and Slack.
• Ability to automate all our maintenance notifications.

Incentivized

• Recording feature cannot record phone sound just computer sound.
• Recording feature does not generate a file with "known" extension, it needs specific player.

Incentivized

• I wish I had more ways to customize the layout.
• I wish I could show custom date ranges when looking at historical up-time.

Incentivized

Support is very responsive although we haven't had to contact them in a time of emergency, all of our support inquiries were answered in a timely manner and usually resolved with their first response. Support responsiveness played a big role in our decision since if we need help during downtime, we can't really afford to wait.

Incentivized

It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.

Incentivized

I would say StatusPage on its own is a great service. StatusPage for Hipchat can only be used with that specific chat client. But on its own StatusPage can be integrated with many tools, like Slack, email notifications, text notifications, etc. I don't know of a tool that compares with StatusPage. You could essentially host your own status site with Greed Yellow or Red statuses, but you would be missing out on the robustness of a tool that keeps historical data, uptime, and segregates services based on components.

Incentivized

• It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
• Great user experience.
• Users like it.

Incentivized

• Helps organize communication to our clients during an incident.
• Demonstrates our level of transparency to prospects.

Incentivized