Item: Statuspage
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Statuspage is used by our support and engineering teams to let our customers know of scheduled maintenance windows and unexpected downtime. We love the functionality of posting to Twitter for example and updating our publicly facing status page for the various services and databases. We have also managed to integrate it with Slack to let key stakeholders within our business know of maintenance windows and downtime.

Pros and Cons

Interface is very intuitive and easy to use with very little training.
Ability to customize messaging for events and notify before, during and after maintenance.
Integrations with app like Twitter and Slack.
Ability to automate all our maintenance notifications.

If you make a mistake, you need to edit on the various platforms like Twitter manually. I wish it would edit the Tweet or delete it and post a new one.

Return on Investment

We were able to quickly train our entire support team to use this tool in less than 30 minutes, both to schedule maintenance and publish unexpected downtime. The product is so user friendly that it takes very little training to use proficiently.
Ease of integrations with existing services and software like Twitter and Slack allow us to reach further with our notification without creating new intake channels for stakeholders.

Alternatives Considered

SolarWinds Pingdom

We found the interface and UX of Statuspage better than the competition we evaluated. We really wanted a tool that was reliable, had solid integrations and was most importantly easy to use. Looking at the various demos we saw when evaluating which tool was best for our teams, the Statuspage one stood out as being the cleanest interface.

Support Rating

Support is very responsive although we haven't had to contact them in a time of emergency, all of our support inquiries were answered in a timely manner and usually resolved with their first response. Support responsiveness played a big role in our decision since if we need help during downtime, we can't really afford to wait.

Key Insights

Do you think Statuspage delivers good value for the price?

Yes

Are you happy with Statuspage's feature set?

Yes

Did Statuspage live up to sales and marketing promises?

Yes

Did implementation of Statuspage go as expected?

Yes

Would you buy Statuspage again?

Yes

Other Software Used

Jira Software, Help Scout, BambooHR

Likelihood to Recommend

Statuspage is a very straightforward yet reliable platform for communicating scheduled maintenance and unexpected downtime. We love the ability to automate maintenance windows and customize every aspect of the messaging. While in a situation where we have the degradation of services or downtime, the platform is easy to use, intuitive and reliable. The last thing I want is to spend a lot of time getting a message out, that time is better spent on handling interactions with customers and addressing the issue.

Clean and easy-to-use interface makes Statuspage the perfect choice for our support team!

Overall Satisfaction with Statuspage